No reception at Grindstone Provincial Park on Samsung Galaxy s5.

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  • Problem
  • Updated 3 years ago
Hi I'm ready to give up on getting satisfaction from MTS. My problem is it is impossible for me to get cell reception at Grindstone Provincial Park.
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  • angry and disappointed

Posted 3 years ago

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Jason Z, Official Rep

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Official Response
The site that covers Grindstone is located in Hecla and depending on where you are in Grindstone it could be on the edge of coverage (the site is about 14kms away) - and if there are trees or some dips in the terrain it could be reduced as well.  The other factor likely contributing is that if the site gets really busy on summer weekends the coverage area will shrink a bit as the site processes all the traffic.  We have launched both LTE and HSPA on this site to provide as much capacity as we can.  

Our engineering teams will look at all of the cottage country sites this winter and determine what can be done in regards to increasing the capacity to deal with peaks during summer.