No network Avaliable

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  • Problem
  • Updated 2 years ago
  • Solved
A lot of times I have noticed the ⚠network unavailable. This has happen at least 12x in the last month alone. Doesn't matter where I am. At home, on bus, out in community etc. In order to fix you need to turn off mobile data & the select provider MTS. It's super annoying and something that MTS has obviously no idea how to fix considering this has happened to other I know with MTS.
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Lindsay Fotty

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  • frustrated

Posted 2 years ago

  • 4
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Debbie Dunmall

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me too
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Tennille, Social Media Coordinator

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Same goes for you Debbie! Has someone checked out the issue with you? 
An email with your cell number and a contact time would be helpful, you can send it to community@mts.ca :) 
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Tennille, Social Media Coordinator

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Hi Lindsay, 

Have you spoken with technical support about it yet? I'd like to get you some help with the issue you're having. Can  you send your wireless number and a good time to contact you to community@mts.ca and we'll get to work on it! 

Thank you, 
Tennille :) 
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CoryB, Champion

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This could be an issue with your phone or where you are located. For example around the airport in Winnipeg has some poor coverage areas due to height restrictions on all structures in the area. Some rural areas fall between coverage zones. Older devices could have hardware faults that cause them to not work well, for example a radio that is broken.

The best bet is to contact MTS as suggested above and report the outages using the MTS My Network Feedback app.

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Debbie Dunmall

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not sure if it's the same issue as the OP... mine, again today says "No network connection" very frequently. Sometimes daily then it's fine for a week or so then right back at it.
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Mr Clown

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I'm in the fort garry area now and my phone is RARELY on LTE... Keeps bouncing down to '3G' (per my iphone status), or 'NO SERVICE'.

Good times.  good times.
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Tennille, Social Media Coordinator

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Hi Mr. Clown, 

It sounds like there might be an issue near the U of M, that is probably the same issue you're experiencing. I've notified Technical Support. 

Tennille 
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CoryB, Champion

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Again, it could also be the hardware. Most phones are designed to have about a 30 month useful life. If you have a 3+ year old phone it could be your hardware which is the issue, not the network.
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K from Canada, Champion

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I just lost service for 5 minutes at about 1040am this morning. I too have been getting connection offline messages fairly frequently the past couple of weeks. So much I frequently disable LTE and go back to 4G.
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joyce Dietrich

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I have a IPhone 6 and it happens all the time wether I'm in rural where I live (and my daughter sitting right beside me has 4g and working) or right in town. Fun fun fun with MTS. I am using daughters hotspot because even if my phone says I'm connected I have NO SERVICE AS USUAL.
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CoryB, Champion

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Two phones, same network, side by side, and one not working would suggest checking further for a hardware issue would be warranted.
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Debbie Dunmall

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Cory, are you saying that if it's a hardware issue that we received faulty hardware from MTS?
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K from Canada, Champion

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If it's less than a month old... Maybe. Within the first year it would be under manufacturer warranty. After a year.... Like many electronics....sometimes they just break down. Not everything was built to last anymore
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CoryB, Champion

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It is a possibility that would be worth checking into more, especially if your phone is under warranty. I am not an expert on it but have seen phones have hardware faults, just like any device. It's not the fault of MTS either.

Edit: most phones are designed to have a useful life around 30 months long. Basically long enough to last a two year contract. This is partly why there year contracts were such an issue.
(Edited)