Nexus 6 unlockED!! SCAM

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  • Problem
  • Updated 2 years ago
I requested an unlock code from MTS for my Nexus 6 and was provided one. The next day, I went to an MTS store to make sure it worked and the phone took a sim card from a different carrier no problem, no code required! I then went to a Virgin Mobile store and my phone took one of their sims without having to punch in the code. I went back to the MTS store and was told that the Nexus might not need unlocking and that I should call customer service for a refund on the $50 unlocking fees.

I called MTS and was refused the refund. The customer service rep kept saying it was a valid charge because "her system said the Nexus 6 is locked"... This is VERY UNACCEPTABLE business conduct, I'm being charged for an unlock code that I didn't need. Customer Service couldn't even bother to take down my information to check with technical services or something on the Nexus before denying my request. Overall, it feels like a scam and a very unpleasant experience.
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Sam H Nguyen

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  • furious

Posted 2 years ago

  • 1
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Tennille, Social Media Coordinator

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Hello Sam, 

I can completely understand why you're upset with this situation. I apologize that this has occurred, if you can allow me to assist, send your name, account number and cell phone number to us at community@mts.ca and we will have this looked into for you. 

Thank you, 
Tennille 
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Debbie Dunmall

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Let us know the outcome Sam
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DXintel

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All Google Nexus phones are always unlocked no mater what anyone at the store telles you. It's been like this since day one starting with the Nexus S. It's one of the main attractions to the Nexus line. That and pure updates released from Google.
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Sam H Nguyen

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Thanks DXintel, I think I found that out the hard way...  MTS has agreed to refund the fee and will investigate further into these phones. I read somewhere that Nexus and Blackberry phones are never locked by default...

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K from Canada, Champion

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Glad to hear it all worked out in the end
(Edited)
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CoryB, Champion

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I have heard that phones from the Apple store start as unlocked but activating (aka using) them can lock them to a specific carrier.

As a general rule though if you buy a phone directly from the manufacturer, regardless of make, it is unlocked. Currently the only phones you can through a carrier that are "always" unlocked are the Nexus phones. This is as of this writing though and can change in the future so a future Nexus phone might be locked and a future Samsung might always be unlocked. If ever unsure post here with your phone and someone will reply if it is normally locked or unlocked.

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Debbie Dunmall

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where did you "hear" that apple phone can become locked to specific carriers?
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CoryB, Champion

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The "sim-free" iPhone are all not carrier locked however based on factors in the purchase process it can become locked. Essentially your purchase terms determine if it is locked or unlocked. It is different than most phones which leave the manufacturing line either in a locked or unlocked state.
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Justin

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I know when I got my Z10 couple years ago, MTS carried all newer BB10 devices as factory unlocked (Z10, Q10).  And other carriers carried locked versions. So not all BB devices come factory unlocked to carriers in Canada.