News theme promo ended...

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  • Updated 3 years ago
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My winback promo ended recently, and I just noticed that the News theme was still on my account (over and above my promo themes) so I removed it. Last time I logged in, I couldn't uncheck it, as it said News was on promo. I thought when that ended it would automatically be removed, but I was wrong. I didn't even want it in the first place. Was News on promo for everyone?
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JG, Champion

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  • confused

Posted 3 years ago

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Nathan, Official Rep

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Official Response
I can clarify this for you, previously we were offering the News group for a period for free with all new Ultimate TV services (except for the Basic Tv offer), recently we changed our offers and so now the News group is no longer being offered with our new offers.

Your TV service and invoice should show the date that the offer expires for, and on this date you should be able to remove this group. If you would like it removed prior please let us know by email, webchat, or phone and we can certainly get that taken off for you.

The News Offer was separate from the previously standard Basic + 9 or Basic + 4 Channel group offers, and was more similar to an offer like the Premium movies 7 package 50% 4 months off which was being offered as well. These kinds of offers are only available to be added or removed by MTS representatives (often because they are limited to special events or offers, or because of adult content).

The News offer was listed on the website and in ads, and was automatically applied to new eligible TV services. As mentioned if you wish to have it removed prior to the end of the offer date let us know and we can get that removed for you. Your billing is  prorated so if any charges have been applied we can get that adjusted on the following invoice for you.