New MTS Cell number assigned to me already is a Rogers longtime cell number in use

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  • Updated 3 years ago
New phone and number issued to me by MTS Connect on Tuesday.  Numerous imessages and voice mail received on the  cell.  Could not access the voicemail as my password was always incorrect - It turned out that the number that was assigned and activated on my phone Tuesday evening was in fact an already active and in use Rogers Account ( for the past 5 years) 

Found this out after receiving numerous imessages and voice mail.  Turns out - according to MTS that there was an error made in flagging the number as not available. 

Here is my major concern.  How the heck does this happen?  Can't be crossed lines - we are talking wireless. If the other party had imessages come to my phone, did mine go to his? Same question with voice mail. 

I cannot figure out why I could still send and receive imessages to my contacts without a problem but why did the others come to my phone,. 
Confused yet?  Yup and no answer as to why - to me it is a security and privacy issue and MTS did not provide an answer or solution other than to change my phone number.

Anyone else experience this problem and if not, what are your thoughts on why this could have even happened.  Feel even more vulnerable now, especially where voicemail is concerned. 
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Sandra

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  • violated LOL

Posted 3 years ago

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CoryB, Champion

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No way to deny it, this was a definite privacy breech. Unfortunately, short of the "other" customer telling you what was happening on their side of the issue there is likely little way to tell what happened. Thankfully it only went on for three days before you discovered what happened. Having MTS assign you a different, new number should resolve the issue on your side of things. 
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Clifford Lewis, Champion

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It looks like you were given a MTS owned number that was "ported over" to Rogers under the Local Number Portability system rules.

For ported numbers there is a contracted third party (Neustar)  involved with administrating the Local Number Portability system for all vendors in North America through 2017.  They actually create a different number linked to the assigned telephone  number that the customer never sees to get the call to the right Telco and then the end user.

If for some reason there is a  mistake in their database it can cause all sorts of issues in completion of calls for ported numbers. 

The mistake could have come from  Rogers by a Customer Service Rep's fat fingering a phone number on an account closure  to cause the number you were assigned to be released to MTS even though its actually still in use by a Rogers customer

 It would not surprise me that the Nustar system is not connected to any telco's internal systems and all numbers have to be entered in separately when porting numbers in and releasing numbers back to the telco's that the number is actually assigned to.





 
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JG, Champion

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I've seen a handful of portability mistakes over the years. I agree with the fat finger theory. Mistakes happen.
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Sandra

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Ok, so while I agree that mistakes can happen on a keyboard, I still need to understand how I would be able to send and receive phone calls, texts and iMessages to and from my friends and family.  At the same time, I was receiving texts from the Rogers customers contacts, voice messages etc.  It appears that each of us ( the same phone number) had received voicemail and texts from each others contacts while being able to receive and send to our own.  Not a peep from MTS on the answer or explanation. A little concerned. 
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Jeremy, Official Rep

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Hi Sandra,
Without really knowing the full case, the reason your messages would have still gone out is because you were still authorized on the network.  Because the number was with 2 different carriers there is no system that can check "Does this number already exist on this network? No... ok we're good.  Or Yes... message/activation is rejected."  There are systems in place to list and document when a number gets bounced around from carrier to carrier, or ported as they call it, but sometimes mistakes occur.  Fat fingers as it were, or even a number not getting marked as used when it moves. As for random messages reaching you or the other person.  When a certain message or call is slatted for a number, when it hits the main switch it could go either way.  There really is no rhyme or reason as to which way it will go, but it could go either.  I apologize for the inconvenience and trouble this has caused you and am happy to hear that it didn't go on for too long.  I hope this at least helped answer your question a little bit.
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Sandra

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Thanks Jeremy  All is well with the new phone number.
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Clifford Lewis, Champion

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only thing I can think of is somehow your phone was authorized at the same time on both MTS and Rogers due to a glitch in Neurstar's file.

It will be interesting to see if the MTS reps can confirm if inadvertent two network authorization cell authorization could happen.
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Sandra

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the Rogers customer had the number for +5 years I had it for 24hrs.
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CoryB, Champion

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A data entry error is still possible. If the number 204-555-1234 was to be released and they entered 204-555-1235 instead they marked the wrong number as available.

I apologize that there has not been an official response yet. Were you able to have your number changed by MTS?

Also if you want you can send an email to community@mts.ca as the official people often use that to communicate regarding more private information, such as the exact phone number involved here.

It is possible though that even when you get in touch with someone official they won't be able to further explain what happened.

I do know many years ago it was possible to setup multiple wireless phones to use the same number. It is almost never done though more for business reasons than technology limitations.
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Sandra

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Hi  Yes they gave me a new number but it really concerns me that nobody can explain why the calls and messages were working normally and then not...  some to his number and some to mine.
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K from Canada, Champion

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I had this happen to me Canada Day 2012. I have an MTS issued number from 2005. In 2011 I ported my number to Rogers (because MTS did not have the Samsung S2 at the time). In June 2012 my friends on Telus starting telling me that they were getting nasty texts back from someone saying to stop texting them as it was their number, same when calling. People on Rogers and MTS were still reaching me. Finally I had my friend call my phone and the person said they just got that number from Koodoo (a brand of Telus). I called Rogers (who was my provider) and they didn't know what to say, so I called Koodoo from my cell number..... and the representative was of course... we can't disclose anything due to privacy. I demanded to speak to a supervisor. I said to the supervisor that I had this number on Rogers and look at what number I was calling them from. I said I am not asking you to tell me who you gave the number out too, but you need to look into this. The supervisor took down my name and number and said he would call me back. Later that day (it was Canada Day), he said they found the problem, apologized and said that person would be assigned a new number. It was odd, but in the end I was glad it was solved....but I had to do alot of investigative work myself and no one believed me at the time. I am glad to see I am not the only one who has had this issue.