NEED TO DISABLE THE SCREEN SAVER FEATURE WITH TV. PLEASE HELP!

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Does anyone know how to disable the screen saver feature that comes on when the tv is on the same channel for hours? It comes up saying " Press ok to watch tv".  I should be able to save power myself by turning off the tv if I want.
This is very frustrating and a ridiculous feature that I need to disable asap!
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Sandra Shulman

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Posted 3 years ago

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turtlepower

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I believe it's a government Energy Star requirement and implemented by the TV box manufacturer.  Unfortunately, I don't think MTS can disable that feature.  If the box sees user activity such as pressing the guide or info buttons, then it should reset the timer. 
(Edited)
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Sandra Conners

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THIS IS NOT A GOVERNMENT REQUIREMENT AND BELL NEEDS TO STOP SAYING THAT TO PEOPLE. IF I’M PAYING TO HAVE MY TV ON.....LEAVE IT ON AND ADVERTISE SOMEWHERE ELSE!!!!!!!!!
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Arnold J

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Hi Sandra,

This is not so much a feature, as a requirement from both the hardware and software manufacturers in order for the set-top box to obtain and keep their Energy Star Rating.  As a Service Provider, MTS has a commitment to providing hardware that is Energy Star rated, if the Sleep Mode was turned off on all set-top boxes neither MTS nor the manufacturer could claim the required Energy Star rating.

All television service providers and their hardware manufacturers have similar requirements, this is not something that is specific to MTS. 

The Sleep Mode also ensures that streams that are no longer in use are closed down thus freeing up more bandwidth in your home for Internet (TV and Internet shares the same bandwidth).

That said, MTS can in very specific circumstances turn off the Sleep Mode if there is a valid reason for doing so. 

Also, simply pressing any button on the remote directed at the TV will reset the timer, so as long as you do so within the 6 hours that the set-top box is on the timer will reset.

Please send your contact information and the reason why you need the Sleep mode turned off to community@mts.ca and we can review and see if there is a valid reason.

Thanks
AJ
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Sandra Conners

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Ridiculous!!! Free advertising for Bell when I’m paying for the service. There should be an option of whether a customer wants this service or not. NOT NOT NOT ETC.......FOR ME !!!!
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Sandra Conners

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Also, this is NOT a requirement as your trying to tell people !!!! I did some reasearch and Bell is lying about that and there’s no way you have the right to interrupt anyone’s tv viewing.
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Jon Jon

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Funny thing is, my plug in power meter reports the same power consumption regardless of what state the box is in
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Sandra Shulman

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We just switched to MTS yesterday from Shaw and they do not have that feature so its not with all television service providers.
My valid reason is, I have 2 dogs at home that stay home all day long by themselves and one has major anxiety so keeping the tv on all day for him helps him relax and then we have no vet trips to take that cause money out of our pockets cause he harms himself if the tv is not on all day for him.
I think this reason is more than valid.
I think this feature is completely ridiculous and if i wanted to say energy then I will turn off myself, I don't need MTS to decide this for me.
If this cannot be turned off for us, I will cancel MTS and go back to Shaw cause it is imperative that our tv stays on all day while we are at work.
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CoryB, Champion

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Every situation is different, that said talk radio will occasionally break into live news coverage, for example a terrorist attack, and the discussion can be more hurried and excited. Not exactly the calming effect you might be trying for.
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Laura Good

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My mother is 93 years old and would like to have the feature to keep the TV on all night long as she needs the sound to sleep. When it shuts off she wakes up.
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Grant, Employee

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Hi Laura,

If you can send an email to community@mts.ca with some additional info like your mother's phone number, we should be able to help out.

Regards,

   Grant
(Edited)
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Sandra Conners

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I am leaving Bell Fibe because of the way my tv goes into Bell Advertising when it suddenly shuts off and I’m paying for this ??? They said all Companies are doing this as a energy saver !!!!!!!!! They’re lying !!!!! I checked other tv service providers and they assured me ABSOLUTELY NOT!!!!!!
It’s ridiculous that I’m forced to have this feature without wanting it.
I cannot wait to get rid of all my Bell Canada services and never to see their advertising come across my screens again.
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gordon1111, Champion

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You actually don’t have any Bell Canada service. You have Bell MTS services. (Unless you have Bell Mobility)
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Christy, Official Rep

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Sorry Sandra, there isn't anything that can be done to disable that as a residential customer. After 6 hrs of inactivity on the remote, the hardware will put it into that floating Bell MTS sign. It is unfortunate as myself I enjoy letting the background noise for my puppy as well.
Businesses are the only ones that have that ability to disable it, but for residential customers now, it's not an available feature. Sorry.
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Sandra Conners

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You’re paid to write these lies and that’s pathetic that LOYAL customers are treated this way???
This interruption in service goes on and on and it’s certainly not over 4 hours ?? Where did you get that number from ?? It’s random amounts of time and I DO NOT MY TV TO SHUT OFF FOR ANY REASON EXCEPT ME CGANGING IT MYSELF.
I pay the high charges for my services and it’s none of Bells business how long I keep my service running.
It’s Bells way of advertising your Movies to buy or rent .....end of!!!
Stop lying to people and insulting their intelligence. It’s offensive and needs to stop!!!
My dog likes the TV on while I’m out and this shouldn’t be an issue.
There’s other communication Companies out there that DO NOT do this to their customers and I can’t imagine why Bell would lie to me, when I questioned this subject, and said they all do it now. After 2 hours it goes into some kind of energy saving mode??
And yet you say 4 HRs !!
OMG !! You guys can’t even get your lies straight???
People should have a choice of this feature and not be forced to allow you to make more money on our dime???
I pay almost $ 400.00 a month for this service??
And my home phone or land line hasn’t been actively plugged in for over a year because I only use my cell but .... Bell will not remove the land line because it’s part of my package deal??
Ludicrous way to do business that makes no sense!!!!
That’s a HUGE WASTE OF ENERGY !!!!
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gordon1111, Champion

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If you are paying $400.00 a month for 4 services something is wrong with your package. You should call into customer service at 204-225-5687 and they will be able to review your options with you. If you need the tv for your dog why not leave the radio on or something else so that your dog is looked after.
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Sandra Conners

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There’s a ton of people who payout exuberant amounts of money for Phone, Tv, Internet and Cell service?
That shouldn’t be shocking to anyone??
I don’t have top of the line TV either. It would be considered basic cable and 10 ala cart channels with old movie channels (70, 80, 90 and 00’s)
And it’s my business if I want my TV on for my dog or Joe Blow from Mexico!!! I pay enough and having it shut off in not acceptable to me!!! End of......
(Edited)
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Sandra Conners

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Something needs to be done about this “legally”
It isn’t done in regards to energy saving !! It’s for their non stop advertising !! Videos to rent and buy!!!
Unbelievable that anyone would believe it’s their ridiculous story of energy saving??
It’s simply their GREEDY way of invading our privacy to make more money.
Bell has changed over the years and their aggression is not making them very popular with the majority of consumers.
If this is only controlled in a business setting, then that’s even more unacceptable...
I’m leaving Bell very soon.
I have 4 services with them and this irritant is just another reason why I will never miss Fibe TV
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Tennille, Social Media Coordinator

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We're sorry you feel this way, Sandra. It is a real program operated through the Government of Canada to help Canadians conserve energy.  The feature is a part of our Energy Savings commitment via Natural Resources and being a participant of Energy Star Canada.  You can view the details for it here:  http://www.nrcan.gc.ca/energy/products/energystar/participants/service-providers/13046
If you need more information, please don't hesitate to reach out to us: bellmts.ca/contactus

Tennille
(Edited)
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Dustin, Champion

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My understanding is that most, if not all IPTV providers do the same thing. It's not so much an energy saving function as it is bandwidth saving. Since every channel being watched is a unique stream, having inactive receivers (ie. Press ok to watch TV) put into sleep mode helps to prevent congestion.

Shaw TV services are similar to satellite or over the air, in that all channels are sent down the pipe to all customers. 1 person watching or 10000...there is no difference.
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Sandra Conners

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I’m tired of talking about this because it’s just one lie after another.
If there’s so much concern about Energy (lol) why are you trying to force people to keep their land lines when most people no longer require them!! Why am I forced to have an active phone line that’d wasting ENERGY but Bell won’t take it out because it’s part of a package deal...... but that deal was up in regards to my Internet ...and you added $ 40.00 a month on my bill ???? Lol .. but the package can’t be interrupted??
Ridiculous!!
One story after another !! Excuses !!!
The Government of Canada is making it mandatory?? I’m not believing any of this EVER!!
I intend to call the Government tomorrow and inquire on the status of having to have my TV viewing interrupted while you conserve Energy??
Also, I am calling every communication Company in my area (including Toronto) to see if they’re doing these interruptions too.
I don’t want my service interrupted when I am paying to have it on. I believe there should be a credit applied for every time you cut into your annoying advertising that flashes across my screen?
Why is Bell advertising in the first place????
Nobody can convince me that this isn’t for further profit for the Bell Company.
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gordon1111, Champion

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We are a forum for (Bell MTS) in Manitoba not Ontario. Please visit Bell.ca for the Bell contact information for your province.
(Edited)
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Clifford Lewis, Champion

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Besides the Energy Star program there is the The Canadian Energy Efficiency Voluntary Agreement for Set-Top Boxes (CEEVA) which ALL of the major Canadian pay TV service providers have signed on to. 

http://www.energyefficiency-va.ca/


Changes have started in 2017 but it may take until 2023 for users to notice the energy changes as the average Set Top Box lasts 6 years before being replaced.
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CoryB, Champion

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End of the day if you hit a button on the remote once every three hours you never see a screen saver.
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Sandra Conners

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OMG!! That’s not the point ???
I want to keep my TV on when I go out or to another room or for my dog etc etc .....
It gives the illusion that someone is home and why should I have to hit the remote ?? Lol
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Christy, Official Rep

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Unfortunately Sandra, this request is something that is not in our control to fix. It's in the hardware and it's not anything that is going to be updated anytime soon.
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Sandra Conners

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Please STOP replying because I’m tired of hearing excuses.
It’s a feature that BELL CANADA has added to FIBE TV or whatever TV service they provide to make money advertising on myTV time .....END OF!!!!!
I’ve been trying to get off this thread but I keep gettting all these msgs ????
Please STOP NOW.

Thank you
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Christy, Official Rep

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Sandra,
I can forward your request to an admin to remove your profile from the Community on your behalf. Pls advise.
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Justin F, Official Rep

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Hi Sandra Conners!

We hope you are enjoying your Fibe TV service from Bell MTS!

If you require any assistance with your TV, please feel free to call our technical support. They are available 24/7/365.

We look forward to hearing from you!

Have a great day! :)