My wife got a letter switching her over to Telus but I didn't

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  • Updated 11 months ago
My wife got a letter yesterday saying she is being switched over to Telus but I didn't. We want to go with a shared plan through Bell because it's cheaper than Telus. How can we reject the switch over to Telus for my wife so we can both go over to Bell?
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Daniel Beaupre

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Posted 11 months ago

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Clifford Lewis, Champion

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You should from what I have heard in the news, be able to port back your wife's number  to BellMTS by either contacting them at 204-CALL-MTS (204-225-5687) or going in to one of their retail locations.
(Edited)
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Daniel Beaupre

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I did call that number and they said there's nothing they could do. I called Telus and they said that if my wife really doesn't want to switch and is very adamant about it they can stop her account from being switched. Looking into the plans more thoroughly the shared plans at Telus and Bell are very similarly priced. I only have a few months left on my contract so when it's up I will switch over to Telus and have a shared plan there with my wife.
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CoryB, Champion

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Your contract payout is about $20/month normally. If you wanted to switch to Telus sooner you could likely get them to make you a sweet deal. Keep in mind Telus wireless doesn't count towards the MTS bundle discount.
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Clifford Lewis, Champion

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Now if you are off contract with BellMTS the Telus dealer may be able to beat the posted price for shared plans you see online if you move over with your wife during the customer conversion period.  Being on contract its probably worthwhile to port your wife back to BellMTS.
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CoryB, Champion

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Both Bell MTS and Telus offer share plans.

As usual check that there are no hardware buyouts (early termination fees).

The split likely happened as I suspect the phones are on different accounts.

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gordon1111, Champion

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Actually BellMTS does not offer share plans, it is a feature I would like to see them offer though.