My Internet is slow too and if I go onto my deck sometimes it is not available and it's only about 25 feet from the modem

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  • Updated 3 years ago
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Ron,

It sounds like you are using wireless internet.  There are several factors that play into a connection like this as well as several things that can cause interference such as building materials in walls as well as other home appliances like microwaves and such.  With this being said at that range you should still be getting a signal.  One question you need to ask is "is my connection good inside the home, but poor when I go outside"  If the answer to this is yes it is likely construction materials in your walls that is causing interference.  If the answer is no then there could be something wrong with your router.  In either case I would highly recommend speaking to our Technical Support group as there are adjustments they can make to the signal that could help, or even setup an appointment for a technician visit if there is something found to be wrong with your router.