my internet is not working how it should

  • 2
  • Problem
  • Updated 1 year ago
I pay for lightning 50 so I should have 5mbps of upload speed but I am getting at most 2. I am also getting 20mbps of download instead of 50. This is very frustrating because my friends have the same plan with shaw and their internet is working twice as fast as mine. 
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Natan Ruman

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  • frustrated

Posted 1 year ago

  • 2
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CoryB, Champion

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Are you using WiFi for these speed tests?
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Dan, Champion

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Also when you run these speeds tests make sure there is nothing else using that internet at the same time in your home. Do you use MTS TV as well?
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Wally

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Slow lightning speeds is a very big problem in many many areas. Welcome to mts!
(Edited)
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Dan, Champion

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That is very false Wally. If an area is eligible for MTS TV that area should also be capable of getting a full 50Mbps download speed.
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CoryB, Champion

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@Wally A number of things can contribute to slow speed tests like running it over WiFi in a congested environment or while other users on the connection at the customers service location are doing network intensive tasks. If you want to truly help you could point these facts out as they are not specific to MTS and could help Natan understand why their speed seems slower than expected.

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Jeremy, Official Rep

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Hi Nathan,
I can certainly understand how frustrating that can be, getting less than half of what you should be getting.  My best suggestion is to give our tech support crew a call.  They can do some checking on the back end and at least confirm your profiled and setup to get the right speeds and then also help you troubleshoot to pinpoint the issue.  CoryB does make a good point that there are several factors that can affect a speed test that can sometimes skew the results but it's still something that certainly needs to be looked into.
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Tennille, Social Media Coordinator

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You can reach out technical support team, as Jeremy suggested, via any of the methods listed here: 

https://www3.mts.ca/mts/contact+us

They can give you the answers you're looking for.