MTS Webmail

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  • Question
  • Updated 3 years ago

Why do I always receive this error when attempting to open/read/create/reply to emails using MTS Webmail service:

Service failure method: AjxSoapDoc.createFromXml:2 msg: Service failure code: service.FAILURE detail: contact your administrator (Invalid SOAP PDU)

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Sharon

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  • frustrated

Posted 3 years ago

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Clifford Lewis, Champion

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I am going to speculate that the new MTS email provider is having system problems the existing one from Outlook is working fine.
(Edited)
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Jeremy, Official Rep

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Hey Sharon,
We do hear about some accounts that run into that error and they need to be fixed on an individual basis as the issue is account specific.  Your going to want to call or chat in to our technical support group to have the case escalated and resolved.