MTS Webmail

  • 1
  • Question
  • Updated 3 years ago

Why do I always receive this error when attempting to open/read/create/reply to emails using MTS Webmail service:

Service failure method: AjxSoapDoc.createFromXml:2 msg: Service failure code: service.FAILURE detail: contact your administrator (Invalid SOAP PDU)

Photo of Sharon


  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 1
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,078 Points 20k badge 2x thumb
I am going to speculate that the new MTS email provider is having system problems the existing one from Outlook is working fine.
Photo of Jeremy

Jeremy, Official Rep

  • 18,704 Points 10k badge 2x thumb
Hey Sharon,
We do hear about some accounts that run into that error and they need to be fixed on an individual basis as the issue is account specific.  Your going to want to call or chat in to our technical support group to have the case escalated and resolved.