mts ultimate tv stuck on please wait while system loads

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  • Updated 3 years ago
mts ultimate tv stuck on please wait while system loads, how do i fix this?
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G

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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hey G,

Another thing you can try if your STB is locked up or stuck loading you can pull the power cord completely from the device, let it sit for about 10-15 seconds and plug it back in.  If that still doesn't get it to load then you can go directly to the main source.  Your RG labeled 2Wire or Pace would be the main access point in the home and that may need to be "Power Cycled" as well.  This entails the same process, pull the power cord for 10-15 seconds and plug it back in.  If neither of these steps work then Kenneth is correct, you would want to contact Technical Support as something is definitely wrong.
(Edited)