MTS Ultimate Tv Issue.

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  • Question
  • Updated 3 years ago
  • Answered
A friend of mine has mts ultimate tv and he sometimes experiences an issue with the main PVR box just turning off by itself sometimes more then once a day i was just wondering why it would do that and what might cause this problem to happen.
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Posted 3 years ago

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Jason Z, Official Rep

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Official Response
Could be a few things but I suspect the simplest and most likely is that it is a faulty STB and needs to be replaced. They don't last forever - if he has a bunch of stuff stacked on top of it and/or it is in a closed cabinet with other electronics it could be overheating or its life is being shortened.

Give tech support a call and they can arrange a replacement.