MTS PVR Question

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  • Question
  • Updated 2 years ago
Is The DC Power Adaptor suppose to be loose when it is connected to the back of the box because I can jiggle it a little and the picture will freeze and the box will even turn off not sure if it is the cord or the box itself.
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Eddie

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Posted 2 years ago

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Clifford Lewis, Champion

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No the connection should not be loose.  Can you take it right off and try pushing it on again firmly?

It may just need to be reconnected to make a better contact.
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Eddie

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Tried that already still the same
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Clifford Lewis, Champion

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Next step then is to talk to MTS 24 hour tech support @ 204-call-mts (204-225-5687) or use the live chat feature on MTS.ca if not a on mobile device or the MTSHelps id on twitter.
(Edited)
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Arnold J

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make sure you are using the power supply that came with that specific set top box.  they are not interchangeable between set top boxes.