MTS Mail Setup: The “Spam” button is too close to the “Delete” button.

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I spoke to MTS tech support (Paul No.18574) regarding this MTS Mail setup.

 I wasn’t getting a specific email and realized that I had “Spam” the site instead of deleting.  They are so close together the chances are that I might have also “Spam” some other emails without even knowing it. Suggested to Paul that the “Spam” button could be moved to the right of “Actions” button.  Paul will bring this up with his manager and suggested I might want to post this on this site as well.

It be would interesting to know how many other MTS members might have “lost” emails because of this.

 I would also like to comment that I think MTS mail is a very good setup.  

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Namuh500

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Posted 2 years ago

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Clifford Lewis, Champion

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I had the same problem about this time last month and emailed the MTS Community Admin offline with the same suggestion to change the button spacing/ location  as I had inadvertently "spammed" a   notification email from this forum instead of deleting it.  I ended up not getting anything from this site

 Like you,  once we figured out what happened  I wondered if I had inadvertently spammed any more legitimate emails from others.

The admin  thought it was a good idea to see if the button could be moved and was  also going to talk to MTS management to see if the format could be changed.  

As MTS gets their email from a 3rd party supplier we may be stuck with the existing stock format as MTS may not want to pay for a custom format to be created.

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Namuh500

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If a few more people complain about this issue they might take notice and do the change. Appreciate your response.
(Edited)
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Namuh500

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I would really like to know how many MTS customers end up using spam in error instead of the delete button?  Any emails address that has been "Spam"  in error will  be blocked.  

MTS customers should voice their opinion on this (especially if they become aware that some emails are not being received!!)   On the other end maybe there are just 2 or 3 of us who have experience this problem!  If not, why would this be so hard to correct?  Just saying!
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kaso27 .

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Is there a way to see what we may have marked as Spam?  I'm concerned I have done this as well.
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Arnold J

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Hi Kaso27,

Yes you can see what is marked as spam.  there is a folder called "JUNK"  when you mark a message as SPAM it is moved to the JUNK folder.  If you click on any message in the JUNK folder you can mark it as NOT SPAM.  Doing so will return the message to your INBOX.

Hope this helps.
AJ
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Namuh500

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Eh Kaso27,
Appreciate your comment. The first few times I deleted the "Spam" emails I never re-read/revisited these emails before deleting. Unfortunately a few good emails were lost.  Now I know and do another check to make sure they are all spam emails,  which is actually a pain, but needs to be done.  I do believe that MTS is professional enough to do the right thing and move the "SPAM" button away from the DELETE button.  After all we are only human and it is frustrating enough to receive all those spam emails without having to be rechecking every time emails are being deleted. Thanks
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kaso27 .

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Thank you AJ.  I don't ever see anything in my spam folder.  Are there any other settings I can review to see if mail is automatically being removed or not delivered to my inbox?
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Arnold J

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I am not aware of any way to see who you may have sent to the junk folder in the past.

That said, if there are any addresses you are concerned about you can always add them to the white list and you be sure to get any emails from them.  You will find it in Preferences - Mail, under Spam Mail Options.




In the meantime I will go back and ask your specific question to the Internet folks.

AJ
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Clifford Lewis, Champion

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if you are not too attached to how the MTS email interface looks there is a way to change it so the delete and spam buttons are not next to each other.

It appears that the default setting is AJAX for how we view the interface. 

If you go into the preferences tab, General setting section and change the sign in setting to Standard (HTML), and then sign out and back in you will get a little less flasher home screen but there will be 2 drop down action boxes between the spam and delete buttons

Hope this helps

Clifford
(Edited)
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Namuh500

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Eh Clifford,
It is kind of ironic because when I first did my "MTS Mail Migration" early last year, I was actually impress with the MTS mail layout. I use Microsoft Outlook 2013 mail for my main emails but the MTS mail for the other accounts I have. Still have to clear/clean out my main MTS email account. 

I did what you suggested and changed to Standard (HTML),  and it does work.  In my case I will most likely change my other MTS email accounts to Standard (HTML).. Hopefully MTS will still consider adjusting the "SPAM" and "DELETE" button in the near future. Thanks.

Commenting on Arnold's response... you are not always aware which emails you might have "SPAMED" in error.  And yes once you find out, you can un-spam them as you suggested.  I am very careful now but it is still a drag.
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Clifford Lewis, Champion

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I don't know if it can be easily changed (or MTS may have to pay to develop a custom page) as I found a few of   "how to use your email"  sites for some of the other cable/telco companies that use the email same email provider as MTS and none of them had a custom site. 

All of their instructions had illustrations of either the AJAX or HTML access pages.  the only difference was the company logo on top.
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Namuh500

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Who knows,  in a few years  MTS could be changing to another email provider?!
I guess it is what it is!
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Daniel

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I accidentally hit the spam instead of delete, And now I can't undo it?
I need to take the email address out of the spam. is it possible?
(Edited)
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Daniel

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I got it figured out.

there is a folder called "JUNK"  when you mark a message as SPAM it is moved to the JUNK folder.  If you click on any message in the JUNK folder you can mark it as NOT SPAM.  Doing so will return the message to your INBOX.