MTS Mail and spam messages - what is happening?

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  • Updated 2 years ago
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Synacor, our email provider along with CloudMark, are reviewing all the spam that our customers have received lately and determined that a new botnet (a group of 10,000 or more infected computers on the internet) found a whole new set of IP addresses and domain names that are making it extremely hard to be found until they start sending spam. CloudMark is working to catch the new spam emails and has blocked these new domains and IPs but the moment they block them the botnet switches to a new IP and domain name and starts over.

Unfortunately, no one knows just how many IPs and domains the botnet has available to it and the only way this attack is going to stop is when that botnet exhausts these resources. It is possible for the bonet to exhaust it's resources as CloudMark/Synacor have both said an IP/domain usually last between 4 to 7 days. 
That doesn’t mean this won’t go longer though as we have no idea what the botnet has available to it. On top of this, the botnet has targeted a specific group of emails (no specifics have been provided) and not all MTS Mail customers are being targeted. This is why we are seeing a subset of our customers complaining while others may not see even a single message of spam. Synacor has also confirmed that all their filtering systems are working as best they can and are blocking greater than 2 million spam requests per day.

Hopefully this helps clarify why this is happening and how come there has been so many spam/junk messages coming into your inbox.  
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Tennille, Social Media Coordinator

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Posted 2 years ago

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Namuh500

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I find that the spam messages I receive are using some of my emails that  haven't used for a long time and/or I used one time on FACEBOOK!   Whatever, it is a pain in the you know what!!  Appreciate the write up.
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Steve

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I am getting up to 57 emails that are spam per day. Blocking them doesn't do anything so the spam filter on mts mail doesn't work. I have some junk  emails which have the same address and are in the junk folder coming in after  being blocked. Seriously thinking of getting out of having MTS as my ISP.
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Trevor Smith

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MTS are reviewing it. No one seems to know how to stop it. Why don't you just talk to any of the other 10,000 ISP's in the world. They've all managed to figure it out. MTS is a joke.

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Clifford Lewis, Champion

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Actually its not MTS that is having the spam problem but their  private label email hosting company
 Synacor is having problems.

 I was looking on line and it appears that when any telco / cable company moves their email system to Synacor there is a period of time when selected email accounts get spammed then Synacor gets it under control. 

Apparently Embarq (the new name for Sprint (the pin drop telephone system)) had the same problem for a while after they moved their email system to Synacor.
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Trevor Smith

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Say what you want about Synacor. I don't deal with them.

My account is with MTS, who send me a very large monthly bill.

It was never an issue before they changed their e-mail set-up. But it's an issue now.

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Steve

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I didn't have Spam issues when Microsoft was doing the mail distribution and typically MTS is passing the buck by saying "It's not our fault, it's Synacors fault". I pay MTS for a mail service and don't care diddly squat if they farm it out as long as I get a good email service. Maybe we should hold back our monthly payments to MTS and blame the bank for it. This gives a new meaning to " denial Of Service" How about MTS holding back on monthly billing until the problem is fixed? No service no payment, fair deal I think.
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Namuh500

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Compare to what it was a few months ago, I find less spams are coming through.  It obviously comes in spurts.  Hopefully it will last.  ???
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Scottmandu

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Hi,

In the past few weeks I have been getting at least two dozen spam emails in my MTS mail account daily. I use Mozilla Thunderbird as my email client and it has adaptive junk mail controls that use Bayesian filtering. You have to train the program by flagging spam emails as "junk" and good emails as "not junk". After you have trained roughly about 100 good and 100 spam messages its pretty much automatic.

My point is that most people should not have to go through so much effort to get spam under control. If the MTS email provider (Synacor), and internet security vendor (CloudMark) are still having issues there are other additional commercial/free resources out there MTS can use to help with spam.

Is there a Synacor/CloudMark email address I can forward my MTS account spam to?

Is the email address community@mts.ca the best address to forward spam to MTS....or should it go to abuse@mts.net ...or somewhere else? Please advise.

I believe the more people report spam, the less we we have in general.

The Government of Canada has a means to report spam and information is available at:
http://fightspam.gc.ca/eic/site/030.nsf/frm-eng/MMCN-9EZV6S

or you can forward spam directly to them:
spam@fightspam.gc.ca

A great spam reporting service is that gives you technical details:
https://www.spamcop.net/


Can MTS please provide the requested addresses to report spam? What else is MTS doing to reduce spam?
(Edited)
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Scottmandu

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Just sent the email. Thanks
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Tennille, Social Media Coordinator

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Thank you for sending it, we received it and sent it on. :) 
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Scottmandu

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Hi,

I sent a followup email to community@mts.ca to see if they could give me an update on my spam issues. I did not get a reply.

I still get quite a few each day. My email program, Mozilla Thunderbird has no problem filtering the spam Cloudmark scores as zero. I find this a nuisance that Cloudmark cant recognize very greasy spam messages.

Can someone please follow up with me? Thanks.
(Edited)
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Tennille, Social Media Coordinator

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Thank you for that additional feedback, Scottmandu. That is helpful - that Thunderbird has no issues filtering the spam. I will advise our email teams about that. 
We did receive your emails and sent those along to our email teams. They are continuously working on the spam issues but since people continue to create spam and spambots it's an ongoing process.  Do let us know if you were wondering about anything specific. 

Tennille
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Scottmandu

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Hi,

I guess I was specifically wondering why Cloudmark is not filtering spam that reaches my inbox, yet my email program Mozilla Thunderbird can do so well over 95% of the time after a bit of training. When MTS mail was with Microsoft I had almost no spam.