MTS Mail and mytoba.ca

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Why does MTS Mail after logging out of, link back to "mytoba"web site instead of going back to MTS Mail login page ?
Can this be changed.
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Charlie-Bob

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Posted 2 years ago

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Art Kashak

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I'm having the same problem only the MyToba page just takes over my MTS Mail page for no apparent reason at any given time. Log back into mail, repeat as necessary. It's kinda frustrating to say the least. Gmail is looking better every day......
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Jeff Nelson

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I'm having the same problem: I'll be logged into mts webmail, then leave the computer alone for a while (still logged in), and when I come back my browser is looking at the mytoba.ca page, rather than webmail.  This is very annoying.  It happened a few times several months ago, but had been much better until about a week ago.  Can someone from MTS please explain why this happens and how I can prevent it? I'm using Firefox as my browser.  I have no interest in looking at mytoba and I really don't like having to log into webmail whenever this happens.
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Jeff Nelson

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As a matter of fact, I found out what was happening.  I reported my findings to the online chat/support guys, but should have also posted here.  After quite a lot of experimentation and observation, I learned that the MTS Webmail service automatically logs a user out (at least, this user) after 24 hours.  Of course, as you mention above, this logging-out activity then causes the redirect to mytoba.  So when I go through the login process and leave my browser tab on the webmail page, 24 hours later almost to the minute I get redirected to mytoba.ca.  Interestingly, even if I navigate away from webmail (without using the signout button) and then hit "back" later on to get back to webmail, it still treats my initial login as the start of the 24 hour timer.  If I hit the signout button and then re-login, of course that resets the timer.  It would have helped immensely in my trouble-shooting if it was documented in an easy-to-find location that, when you signout of webmail, you get redirected to mytoba.ca.  All the support people I spoke to know about being redirected to mytoba.ca after logging out, and seem to think that everyone else knows that as well.  I've been an MTS email customer for about 20 years and didn't know that.  Hopefully, anyone who searches the MTS support info looking for "webmail" and "mytoba.ca" will find this thread and become informed about the auto-redirect.  Thanks for taking the time to reply.
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Jeremy, Official Rep

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Thanks for the update Jeff, nice find with the 24 hour timeout.  I never left a session open for more than a day so this would be why I never saw it.  I will certainly keep that in mind.
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Jeff Nelson

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BTW, the only reason I figured it out was one day I was in my email and got a popup.  It said "You will be signed out in 2 minutes.  Save your changes now and sign in again".  One minute later I got a similar one-minute warning.  Another minute later, sure enough, I was redirected to mytoba.ca.
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Clifford Lewis, Champion

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Thanks for the info Jeff. I know that I have had my email open on some weekends and  wake up the next day to mytoba.ca and always thought there was a forced log off at midnight. 

Nice to know its a rolling 24 clock from the first email logon of the day if you don't close the browser and drop the session which will reset the clock.
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Tennille, Social Media Coordinator

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Gentlemen, you've made some good points. We could include some additional email facts, for example, advise customers that your browser will redirect to the Mytoba site when you log out of your MTS Mail. 
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Jeff Nelson

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BTW, I tried searching this forum for any threads on this topic or any solutions, but this is the only thread I found.
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Clifford Lewis, Champion

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I would not be surprised that disconnecting from the email system if its not actively being used is a "security feature" from the MTS email provider. 

Looking in the email preferences section I don't see anyway to turn it off or extend the timeout value.  Maybe one of the MTS admins can advise if their tech support group can override this on an account by account basis.
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Tennille, Social Media Coordinator

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It would be great if that security feature could be changed on an account by account basis, but it seems like from what Jeremy said it's not an option at this point in time. I'll have to send the newer findings above as well as your past comments, Clifford, to our email and network teams. :)