MTS service status indicates everything is okay and all maintenance is away from this area, so what gives??
Service/coverage/data issues are very hard to pin point and diagnose sometimes and require a fair bit of investigating and troubleshooting. I would highly recommend giving our tech support crew a call so they can look into your case specifically. It's possible there is something going on that we aren't aware of,
Also keep in mind the MTS app helps report coverage issues. I believe it records the time, GPS coordinates and some device specific info and forwards it to the tech team once you get Internet access restored.
The other thing to keep in mind is that wireless coverage is also driven by usage. If for some reason more people are suddenly on a specific tower its reach starts to shrink. This could be especially relevant as you mention being on the edge of service when it is working well.
Has the service in North St James Industrial area improved since you posted here? Have you spoken to technical support?
They aren't aware of issues in that area, so if you can provide more details we can look into the problem for you. The date you noticed the issue start, whether it's happening indoors or outdoors, possible cross streets where the issue is centered etc. Any information (such as your cell phone number or account number) you can send to us at email@example.com
Any additional information about the issue you can feel free to post here.
Thank you, Glen. :)
Thanks to everyone for all the great comments in this discussion.
I've gotten some information from our Wireless Operations regarding this area and from the sounds of it LTE should be operational in this area as of yesterday (08/16/2016) at noon.
Hopefully this will have cleared up the LTE issues you've noticed around St. James Industrial area and Red River College.
@ all comments regarding building : yes, we are aware that buildings can affect the signal. This building has been here forever and so have most of the staff. This has been the first time we have seriously degraded signal in this area. If you read my initial post. you will see that we are used to it getting low LTE or dropping to 3G , but when it goes to "no signal" in a major city, there is an issue - and that was across the street at the McDonald's - not here. We are at McDonald's almost every day and that week I initially posted this, was the first time there has ever been no signal. Even on 3G we should still be getting data, but we were seeing browser messages that there was no internet (cellular data) even though the phone itself was saying there should be.
@ MTS Support : you kept posting that nobody was aware of any issues, nor could detect any, yet yesterday you stated that the support team stated that LTE issues for this area should be all fixed now (as of noon on Aug 16) ... seems that would mean you knew about issues and had them fixed then.
@ all the WIFI suggestions : Wifi doesn't help you with phone calls or texting (unless you are always sending MMS messages) so that really doesn't help much - nor does it address the fact that a service that usually is adequate for the area, was all of a sudden more-or-less non-existent for a week(ish).
I noticed, after the event yesterday, that the signal seemed to be more "normal" for this location. I have not been to the McDonalds for about a week or so now due to everything going on, but I will check it out there later today.