MTS is too busy to take my call. Chat option busy. WTF?

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
It's 2PM on a Saturday afternoon and there is no way to speak to anyone at MTS. How messed up is that. I guess I'll have to file a CCTS complaint.
Photo of ARKAY1_SID


  • 2,014 Points 2k badge 2x thumb

Posted 2 years ago

  • 1
Photo of Jared D

Jared D

  • 3,036 Points 3k badge 2x thumb
What area are you trying to get in touch with?
Photo of gordon1111

gordon1111, Champion

  • 12,804 Points 10k badge 2x thumb
Sometimes if the queue is too full the call will disconnect, you just have to keep trying and it will eventually go through. That has happened to me a few times in the past but it has gotten a lot better over the years.
Photo of Tennille

Tennille, Social Media Coordinator

  • 15,524 Points 10k badge 2x thumb
Hello Arkay1_SID, 

I apologize that you couldn't reach our Customer Support team, were you able to get through eventually and get assistance with what you needed? 
If not, please send us an email at with your account information and request and we can have someone reach out to you.