MTS internet speed

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
I am paying for Lightning high speed internet which would give me up to 5 Mbps download speed. The key wording for this service is "UP TO". I can barely get 0.5-0.8 Mbps download and I am told that it is due to the infrastructure in My town of Tyndall Mb. I can only use the 2003 Nortel 1 Meg Modem. Yet I have to pay the same price for this slow service. Very frustrated. I have been an MTS customer since 1981 and there is no support at all. They say Maybe Bell will upgrade the stuff when they take over. I am not a computer expert and have slowly learnt this without paying for a tech to come and tell me what is wrong. Another cash grab. 
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Don

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Posted 2 years ago

  • 1
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Graham, RF Engineering

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Official Response
Hi Don, this definitely seems on the low end, can you send an email to community@mts.ca and I'll check if that's truly the technical limit of what we can provide. Please include your account ID, address, and phone number of the landline/modem if it's handy.

Thanks