MTS internet speed

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
I am paying for Lightning high speed internet which would give me up to 5 Mbps download speed. The key wording for this service is "UP TO". I can barely get 0.5-0.8 Mbps download and I am told that it is due to the infrastructure in My town of Tyndall Mb. I can only use the 2003 Nortel 1 Meg Modem. Yet I have to pay the same price for this slow service. Very frustrated. I have been an MTS customer since 1981 and there is no support at all. They say Maybe Bell will upgrade the stuff when they take over. I am not a computer expert and have slowly learnt this without paying for a tech to come and tell me what is wrong. Another cash grab. 
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Posted 2 years ago

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Graham, RF Engineering

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Official Response
Hi Don, this definitely seems on the low end, can you send an email to and I'll check if that's truly the technical limit of what we can provide. Please include your account ID, address, and phone number of the landline/modem if it's handy.