I am paying for Lightning high speed internet which would give me up to 5 Mbps download speed. The key wording for this service is "UP TO". I can barely get 0.5-0.8 Mbps download and I am told that it is due to the infrastructure in My town of Tyndall Mb. I can only use the 2003 Nortel 1 Meg Modem. Yet I have to pay the same price for this slow service. Very frustrated. I have been an MTS customer since 1981 and there is no support at all. They say Maybe Bell will upgrade the stuff when they take over. I am not a computer expert and have slowly learnt this without paying for a tech to come and tell me what is wrong. Another cash grab.