Mts charging for equipment after cancellation

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  • Updated 1 year ago
  • (Edited)
I returned the eqipment then 2 billing cycles later they charged my credit card for not returning it. I talked to someone at the call center and they said I would get a refund cheque but am still waiting
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Posted 1 year ago

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Clifford Lewis, Champion

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Quickest thing to  do is call MTS billing dept  back (8am to 6pm weekdays)  and see what the status is. 

 It may be something like MTS issued the cheque  but Canada Post lost it in transit and they will have to reissue it. 

You could send your account info to community@mts.net for one of the MTS community moderators to investigate, but that will add some delay to a response while they refer your account question to the right area and get back to you.

You still have your receipt for returning the equipment, as that will prove it was returned if there are any questions as to MTS not finding it in their records.
(Edited)
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CoryB, Champion

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Something to lose that may have happened is if the equipment was intentionally damaged before return MTS is within their rights to recover the cost. The example would be filling the ports with epoxy. You would likely know that is the case though.
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Peter Parker, Champion

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When you cancel service with MTS you have 7 days from the cancellation date to return the equipment to a store to not be billed any charges for the equipment.  Due to you waiting 2 bill cycles (which is 2 full months?) that is why you were billed for the equipment.  Since you did call into the call centre you should have been refunded for the equipment.
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As i said above I returned it when I canelledvor two days before end of contract. MTS waited 2 months to charge my account. I called in November and was told I was getting a refund which has not arrived. I eas just wondering if anyone else has had trouble getting a refund.
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Clifford Lewis, Champion

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You said you last called in November

Depending on what date you called that is at least 10 working days if not more, by now the Accounts dept. should be able to tell you if it was actually processed and in the mail  or if there is a problem.

Give them another call.