MTS(Bell) Internet Keeps Getting Slower

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  • Updated 3 months ago
  • (Edited)
I bought a discounted plan for MTS Lightning 50 last December. In my old apartment, that meant average speeds and occasional disconnections on my PC, but that was using wireless. I decided to stick with it as I moved to a different apartment in Winnipeg last June. This time my computer was hooked up directly to the modem. It was noticeably faster, and probably took a dip when my other roommates were moved in, but it was still fine (they noted their wifi was much slower than what I have on my PC). Now, my internet has been sluggish on my PC and intermittent on WiFi, and I'm paying the same price as I always have been. I'd like to fix it, or at least get the 50MB download speed as advertised that I've never once truly experienced- otherwise, I'm switching to a more reliable service.
Note: I don't know if its relevant, but somewhere along the line my internet stopped being called "Lightning 50" and started being "Fibe 50", and I wonder if that has anything to do with it.
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Alistair Wright

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Posted 5 months ago

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Clifford Lewis, Champion

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The name change was just a  re-branding of Bell-MTS internet there were no hardware changed involved.

As for the slow speed the first thing I would do if you have not done it yet is  power cycle (turn off wait 30 seconds and turn back on)  your modem and PC.  That should refresh the connection from the modem to the node and pc to the modem.  If you have a router do that as well.

If that does not help my next step would be to contact Bell-MTS tech support (https://www3.bellmts.ca/contactus) and see if they can help.  You may have an external problem in the wiring between the serving node and your apartment's demark that is slowing things down.
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Alistair Wright

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Okay. I turned it off for a minute, and back on again, and it seems to be about the same.
A strange thing I noticed is that different speed tests on the Internet give different results: speedtest.net tells me that it has 22.29 Mbps download speed and 2.25 Mbps upload, but the one built into Chrome reads

11.7 Mbps download / 2.26 Mbps upload, or "typical" (though it often reads "slow")

I'll have to contact them- though, it wouldn't have to do with the router I was given with the Internet, would it?

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Drauka

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You could do a check for malware not found by normal virus protection.

Go to https://www.malwarebytes.com/products/ and you will see a program download like near bottom right of screen. It is called Malwarebytes AdwCleaner and it find stuff Virus protection misses and cleans it up and it is safe if downloaded from the link above.

Hope it helps.
 
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Clifford Lewis, Champion

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As you have a 50% difference in the two tests you have tried, here are two more speed test sites that work fairly well.

fast.com (from Netflix) and speedtest.shaw.ca  The fast.com only does download as that is what Netfix thinks that most people are concerned with.

Could be a router issue, could be a profile issue on your line.  Talking to the tech support staff will probably help determine what the problem is and if it can be corrected.

If you are in an older apartment building the landlord owns the inside wiring and it may be the older non twisted pair cable that is limiting the speeds.
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Drauka

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Hey, skip speedtest and go to fast.com it works better but only shows download speed. But remember people forget that when you download anything companies consider it uploading. So if you expect to download a program and get 50 you wont you will get the upload speed When you send files you will get the 50 or whatever you plan has.

Its just a trick of the trade to sell more services.

Also remember tat many programs talk on the net when windows is open so you lose speed from them too.
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JG, Champion

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There isn't an easy way for the average person to know how much bandwidth is being consumed by their devices at any given time, so a little digging is needed to prove whether the cause of slow speeds is on your end or the providers. In my experience, with just one known good device hardwired to the router and the wifi off so nothing is running in the background, VDSL2 service usually achieves the plan rated speeds.

I don't think VDSL2 experiences congestions problems like cable internet sometimes does. It may not have the peak speeds of cable, but it should be rock solid unless there is either a problem on the copper phone line or something on the customers side bogging it down.

The "pipe" to your home only has so much capacity, so the router has to do its best to divide the bandwidth among all your devices, which can be difficult. Certain things can really bog down a connection. Windows updates, cloud backups, torrent programs (not as common anymore) or a virus quietly consuming bandwidth.

The provider can check certain router stats from their end related to customer equipment (NAT sessions, WAN throughput, total data usage for a given time period, etc) as well as their side of the network (DSL line stats, copper line tests, etc) and usually get a good idea of the problem before deciding to roll a truck. It takes a good tech support rep to cover all the bases.

There are a number of things you can do as a customer to monitor things on your end to isolate the problem to either your equipment or the providers. Programs like WireShark and PingPlotter are a couple I've heard are good for this.

** Note: this is not an official response, only my personal experience.
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AARON KLASSEN

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I've noticed that since Bell took over MTS my internet connection has gotten slower.  They tell me nothing has changed but something must have because it's really bogged down.
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Drauka

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The problem is Canada's CRTC does not have enough bite. Canada has one of the slowest and costly Internet service in the world. Plus the Telcom's have been slowly cutting off sites or slowing them down to force people to use sites they want people to be on. It's time CRTC gets teeth and forces better service. Or allow Sprint and other USA Telcom's into Canada.
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Leo Wong

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Yes, let's invited AT&T, Sprint and Verizon into Canada and make Bell, Telus and Rogers lose their market shares!  I thought because of globalization, we shouldn't be limited to Canadian shyster wireless companies.
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Wally

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Canada is bad enough but Manitoba has the 2nd slowest internet in the entire country, even behind the sparsely populated Yukon. There is absolutely no sign of any measurable improvement anytime in the foreseeable future. If bell/mts and other major ISP's are not willing to make long overdue upgrades and continue charging full price for substandard service for decades and counting, then maybe it is time to open the doors to someone who will. Welcome! How bad does congestion have to get before a service is not considered usable any more?
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Drauka

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Yes it's bad here in Manitoba.
I really wish Sprint or other would be allowed into Canada and Manitoba asap.
It seems the governments of Canada fed and local  are afraid to allow others in.
Its like the sale of MTS to Bell I dont know a single person who wanted that sale to go thru and we all responded to CRTC asking for feedback.

We need better services and we are not getting it.