Move alias only

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  • Question
  • Updated 2 years ago
  • Answered

Can you allow me to move my email accounts to the new system without having to move my mail folders.

I would like to terminate my service, but I understand that MTS will delete my Microsoft accounts if they haven't been moved to MTS mail.

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Posted 3 years ago

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Arnold J

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Official Response
HI Doug,

sorry, maybe I am not fully understanding what you are wanting to happen here. or what your question was.

There is no longer any connection between MTS and Microsoft as it relates to existing accounts.  The only thing we can do is make a chance in the routing table to switch the delivery of emails from to  This happens when you go through the migration process.  At that time, you also make the request to copy your emails from Outlook to MTS Mail.

Since you didn't migrate that account, the MX record for your email still points to and will continue to do so until MTS finished the migration, at which time Microsoft will require MTS to switch all accounts that have not been migrated (including your account) to MTS Mail, and MTS will change the MX record for all emails, and remove those accounts from active use.

Even when this happens your account continues to work as long as you have a different primary email address, which I believe you indicated you have.

So if your primary email is, and you have and associated with your Primary email,  and you delete and from your outlook association, that address will simply stop getting emails and they will bounce back the to sender since as far as knows when that email arrives, the account doesn't exist.  If someone send to it will arrive in your mailbox, since knows that account is yours.

If you cancel Internet, and MTS removes the and from your MTS account, it simply removes the MX record.  It doesn't do anything to your Microsoft or account, as we have no management connection to them anymore. 

hope this helps