MMS Mailbox Issue

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  • Updated 2 years ago
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Since picking up an S6 I cannot receive MMS images, instead I receive a link to an MMS mailbox;  after hacking into that there are no messages. I can find no settings in android to receive MMS directly. Is there an explanation for the existence of an MMS mailbox bandwidth conservation? More importantly, how do I view my received images? TIA
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George Zullich

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Posted 2 years ago

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Clifford Lewis, Champion

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somebody else posted a simular problem about two weeks ago and the it was suspected by one of the MTS reps on here that the number was not properly attached to the MMS system.

You should contact MTS at one of the following ways 204-call-mts (204-225-5876) / use web chat on a pc or laptop from the MTS web site / tweet them @MTShelps to have them check
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Tennille, Social Media Coordinator

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Hello George, 

If you haven't taken any of the steps that Clifford has offered, those are good suggestions. 
Alternatively you can email us with your cell phone number and mention this post and we can have someone look into the issue for you. However the contact points Clifford lists are the quickest options. :) 

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S6 I cannot receive MMS images
·         Power off your device completely, then power it back on

·         Make sure you have a network connection  

·         Go to Settings > Data Usage and make sure mobile data is checked and there is no data limit blocking you

·         You NEED a data connection on your Samsung smartphone to be able to send or receive picture messages (MMS). If you have a data block with your provider, make sure to contact them to remove it.

·         Go to Settings > More networks > Mobile networks > Access point names and make sure you have your Carrier selected

·         If you are still not getting any internet from your data connection, contact your network provider

 I can find no settings in android to receive MMS directly


1.   Shut down, power on

2.    The problem could be that your smartphone just needs to be restarted. It’s normal for technology to get hung up and error out, and while it can happen quite frequently, it can be fixed by quickly restarting or powering your smartphone on and off. To do this, hold down the power button for a few seconds and select Power off. Once powered off, hold down the power button again for a few seconds and let it boot up. Alternatively, hold the power button down for a few seconds. When the menu appears, select Restart. Both of these messages should fix any errors or hang-ups your smartphone is having.

 2. Out with the old

Sometimes you just have way too many messages saved on your Android device. This can easily clog up your smartphone and cause it to experience some hang-ups. Head on through your list of saved messages and start clearing out text and MMS messages that you no longer need. This will not only free up some space on your Android device, but could fix the problem of having some MMS messages refuse to download as well.

 3.     Hard reset

4.    Head into Settings > Backup and Reset and select Factory data reset. Follow the steps that the reset wizard takes you through, and then when initializing your smartphone again, make sure to select the option for restoring your device over starting fresh.