MMS Issues

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  • Problem
  • Updated 2 years ago

I'm currently using a Samsung S4 running Lollipop. Ever since I bought my phone a year ago there have been problems sending and receiving MMS on any Messenger app other than Samsung's. This includes Google's stock Messenger app, Hangouts, and Textra. I've tried double checking APN settings, playing with send sizes, trying different APN settings to no avail. I've noticed I'm not alone with this problem as this forum is littered with similar complaints especially from Nexus users since Google Messenger is their stock messenger app. MTS email support has refused to help me since Samsung is technically the stock messenger in my phone.

Here's the thing though. I'm pretty certain I know what the problem is, I just need someone who can help me correct it. While trying Textra recently I noticed that while searching for my APN settings it defualted to Fido ones. It also listed Chatr, Rogers, and a few others as "found on my device". I've also heard of Nexus users fixing the issue by going into their mobile settings and deleting extra APN's. The problem is my settings only list "MTS Internet" and "MTS Tethering". I know the other APN settings are there because Textra is finding them and defaulting to Fido, the first on the list. I'm sure Hangouts and Google Messenger are doing the same. How can I get at these " hidden" APN settings and delete them? I've attached a screen capture of what Textra found. Please! Any help would be appreciated, my partner is having the same problem on his S6!
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Sean Fitzmaurice

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Posted 3 years ago

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Cecile, Official Rep

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Official Response
Hi Sean, can you email me directly at, I want to get more information from you in regards to the third party app your using and the screenshot above.  Is that screenshot taken of a third party app on our Samsung device?   I've been playing around with our test device and would like to try and replicate what you have done to get a better understanding of these hidden apn's you had mentioned as the device should show all the apn's available on our network.   

On another note, I attempted to send an MMS using Hangouts from our test devices;  a Samsung Galaxy S4 to a Samsung Galaxy Note 4, both running Lollipop 5.0.1 and it was successful.