MMS in Hangouts

  • 4
  • Problem
  • Updated 2 years ago
  • Acknowledged
If you switch to using hangouts as your default messaging app on Android MMS messages will no longer work. I opened a ticket with Google a while back and nothing ever came of it. 
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Woodrowe Bones

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  • frustrated

Posted 4 years ago

  • 4
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Cecile, Official Rep

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Official Response
Chris is absolutely correct, this issue is not unique to MTS. It is a third party app and as a rule of thumb there is no guarantee our services will function correctly with third party applications.

Setting the third party app aside, If MMS is not functioning correctly we can definitely look into it for you. Though you may have already checked these settings I have provided a link below on how to change your Hangouts settings. If you would like to confirm what the correct APN settings should be feel free to give us a call at 204-225-5687.


https://support.google.com/hangouts/answer/6013419?hl=en
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Cecile, Official Rep

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Official Response
We had hoped to have more information for you before I posted my comment this morning, but I have an update! We have contacted our vendor to determine the root cause and that we are aware of this issue.  We will keep you posted with any new updates. 
(Edited)