Loyal MTS customer

  • 2
  • Problem
  • Updated 4 months ago
I have been a loyal MTS customer for over 30 years. In that time I don't ever recall receiving a call from MTS regarding disconnecting my phone due to an unpaid bill. In the last month I have had 2 calls regarding the above. The first call was regarding a bill that was maybe 10 days over due which I had actually paid the previous day online. The second call was today. This call was actually 7 days before my bill was even due. Apparently they expected both months to be paid when the overdue bill was paid. The customer service rep then asked if I was going to pay the balance by the due date. When I said 'I don't know ' as it is really not her concern she said I better otherwise I will be receiving a another call. Both customer service reps also stated that there have been no changes in procedure since Bell took over. What a joke. Time for a change.


  • 80 Points 75 badge 2x thumb
  • unbelievably sad that a company that MTS once was could have become what it currently is

Posted 4 months ago

  • 2
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  • 70 Points
Amen to that