lower prices

  • 1
  • Idea
  • Updated 4 years ago
  • (Edited)
well mts clearly does not offer lower prices or listen to customers , the answer is clear, listen to your customers, we feel we are paying outragous prices compared to other countries even for internet services, internet use to be 35 when i first joined mts 7 yrs ago ,now its 54 a month . and cell 64 . prices need to be lowered and large discounts including the ability to pay 150 quarterly not monthly .

paying every month for these high prices is only a way to lose customers. we want lower prices not free water bottles labeled mts.

the rewards idea is  a miss and personally i will accept nothing less than deep discounts  .

bundle savings need to be upped to 20 dollars  a month for people with two services.

 and you need stop blaming your computer for trying to make you monetary advancements becuase of sending people bills 5 days before being payed with no notification to pay other than a 5-7 day window then demanding payment.

these are all products of a private ogranization that clearly like ,you mts, care nothing for the customer, and only your own gains and i am a fed up customer. and make changes or your only gonna lose customers.

i'd rather have  an affordable pay as you go cellular than one who offers only unlimited data in manitoba, it should be nationwide free calling data and text, you also offer nothing to the traveler. this does nothing but ,limit your customer.

as you clearly like to do by upping prices and having no deep discounts for or understanding of  budget customers who cant afford your services and are starving to just to pay your overpriced services every month. lower your prices and develop some empathy and compassion as a company ,becuase right now

 mts is clearly just a money grabbing selfish organization who cares nothing for the customer. thats some ideas on image to improve and pricing  and how you come across to a good portion of customers in manitoba. an overall an awful organization .a 1 on my one to ten scale .
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charylmurphy

  • 70 Points

Posted 4 years ago

  • 1
Photo of Laurel

Laurel, Official Rep

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Official Response
Hi Charyl,

Thanks for sharing your feedback. In today's digital age, we're all using more data and are more connected to our devices than ever before. To meet consumers’ needs today and in the future, and to be able to deliver an improved service experience (faster speeds, more reception in more places etc.), we are continually upgrading our network as well as expanding into more communities in Manitoba. By doing that we incur higher capital and operating expenses, and as a result sometimes our prices have to increase.

It sounds like you might have had an issue with your bill recently, which we apologize for and want to help you with. Would you please send us an email to community@mts.ca with your contact information that we may reach you at? We will give you a call. We will also discuss your wireless options with you to ensure that you’re on the best cellular plan that meets your needs.

Thanks,
Laurel