Lost PVR recordings

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  • Updated 3 years ago
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The power went out and when we turned the tv back on all our recordings were gone. Any one know why, what to do to fix this? What's the point in paying for the PVR service when it's not delivered?! Can't even watch the shows on any of the GO apps cause MTS isn't partnered with them. MTS has gone way down hill, probably time to jump off this sinking ship.
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Steve smith

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  • angry

Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Steve,
I am sorry to hear about your lost recordings, I know how frustrating it can be when you have some shows saved up and are ready to watch them and poof, they are suddenly gone.  Mack is correct though, a power outage can cause a surge that can cause a malfunction in the PVR.  Just like any piece of electronic equipment, it's not completely break proof.  Unfortunately there is no way to recover the recordings if they are completely gone however if you are having any ongoing issues with your PVR such as inability to perform some PVR task like pause, rewind or record definitely give technical support a call and they can look into it and see about getting it replaced for you if needed.