Lost cell service.

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  • Problem
  • Updated 12 months ago
  • Acknowledged
Last year on the northwest corner of Pelican lake at Ninette we had decent cell service. We could make calls, text and there was some ability to use data, although the not great it wasn't terrible. This year there is zero service. Any idea why??
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Gwen Ginter

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  • frustrated that no one will give me answers

Posted 12 months ago

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Dan, Champion

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Hi Gwen, there is a tower right in the area you are talking about I can see, however it looks like this is an LTE/GSM only tower with no HSPA. BellMTS customers cannot make called via LTE currently. Last year you would have been able to make calls and text and have slow speed data using the GSM network from this tower, now with MTS becoming BellMTS you no longer have access to this GSM network that is operated by Rogers. Hopefully they can deploy HSPA in this area soon.
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Dustin, Champion

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It's hard to say.  MTS has errected LTE only cell sites in some communities where HSPA was already on the weaker side.  In theory...these LTE sites take a lot of the traffic off of the HSPA site, allowing it to breathe and provide slightly better service....but it's still not the same as the local tower having HSPA.  The St. Malo cell site is LTE only, and I know that HSPA will still drop in places and is not be nearly as usable indoors as LTE.  Being that I am with Rogers and have a VoLTE device...this isn't an issue for me...but it can be to those without VoLTE compatible devices.   
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CoryB, Champion

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It is worth noting that Rogers is targeting 2018 to fully decommission their GSM network even for their own customers. It is similar in age and tech position to the CDMA/EVDO service Bell MTS is decommissioning this year.
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Gwen Ginter

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Thank you for the info
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mcmanone, Champion

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Ya worked there and notice that there is no serice now at all only emergency only as it's a gsm site only closest MTS Tower would be Killarney and it's too far to cover Pelican Lake. Sucks that Mrs and Rogers don't share that site as an HSPA Tower.