Loss of internet and low speed

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  • Updated 2 years ago
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Hazelridge -
Yesterday(just after noon) I was experiencing low internet speed which eventually dropped out completely. I reset everything, modem, router, computer, laptop, still no connection. Reset all again and after about 10 minutes connection restored. Today most of the day, my connection speeds are 30% down from what I normally get. Used multiple speed test sites all with same results (<5Mbps download, <0.5Mbps upload). Normal benchmark is just shy of 7 down and 0.7 up.
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Ed Latour

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Posted 2 years ago

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Tennille, Social Media Coordinator

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Hello Ed, 

If you can send your account number to us at community@mts.ca we can have someone check your line and speeds from here to see what might be causing the problem. 

Thanks!
Tennille 
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Cj, Alum

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Hi Ed

It looks like your line is trained up at 5.7M, which is just slightly above what our calculator says it would reach (4.5M), although I can see that historically it has trained up at the maximum rate (7.6M). It looks like you have the MTS modem in bridge mode, since I can't actually look at it. You're about 3.1 km from the equipment, so it wouldn't be unusual to see some fluctuation between 5-7 M train rate. If it is dropping entirely at times, then you should probably arrange for a technician to check the outside lines.

If you want to check some of the things inside your house, it's a good time of year to look for corrosion in phone jacks or telephone extension cords. It's pretty easy to do, just look for green scale inside them, and don't forget to check jacks that you don't even use. I used to be an FST and I can't tell you how many times I traced a problem into a jack or extension cord that got wet, and when the humidity goes up in the spring you can get a lot of these problems occurring. While we have our share of spring issues outside, the same thing also occurs in homes. Also if you've done renovations or removed a jack without disconnecting the wire from the service, I recommend starting with those areas. The jack gets removed, wires sit on the concrete floor, then in spring the humidity conducts across the concrete to cause line problems.

We offer our Wire Watch service for a minimum 24 month term at $3 per month. That's less than the cost of one service call to fix an inside wiring issue!

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turtlepower

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Does ADSL require DSL filters?  Similar to this thing http://ecx.images-amazon.com/images/I/31%2BVNumnhNL._SY300_.jpg

Did your dog damage one of your filters (if you have them)?
(Edited)
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Cj, Alum

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The whole reason the line trains down is due to an impairment somewhere. This is to stabilize it and prevent it from constantly retraining or not training at all. It can't be forced to go higher than the line condition and distance from the equipment allows.

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Cj, Alum

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Yes, ADSL, VDSL, and VDSL2 all require filters. At one time for ADSL there were individual filters installed on phones, but new installs are done with a unit installed at the protection or where the line enters the house. All jacks get filtered except the one the modem is plugged into.

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Cj, Alum

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Sorry Ed, I didn't fully answer your question. The process is also automated, so if it could train higher, it would do so automatically.

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Ed Latour

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Thank you for your responses. I guess I'll have to wait for the tech to see what's going on.