Looking for a different internet solution? Check out MTS Total Internet.

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  • Updated 1 year ago
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How we use the internet on a daily basis continues to evolve - and so do we!

We've just introduced a new option for residential customers.

MTS Total Internet is one plan for all your wireless data and in-home internet needs.

At launch; Total Internet will be available on our enhanced copper and FiON networks. If you are eligible for one of our High Speed internet plans that offer speeds of 10 Mbps or higher, you'll be eligible for Total Internet.

The Total Internet plan includes:
  • In-home internet speeds up to 10 Mbps
  • Flat rate, Canada-wide data for 1 Total Internet member device (1 SIM enabled device)
  • Personal Mobile hotspot service for 1 member
  • Access to all MTS Wi-Fi hotspots across the province.
You can also expand your plan to include other members of your family, up to maximum of 5 members.
When added as a member of Total Internet; all members receive the same flat rate, Canada-wide service on their smartphones.

If you are looking for more speed at home, you can also add on a Speed Boost, increasing the in-home internet speed to better meet your needs.


Find out more about Total Internet at www.mts.ca/totalinternet
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Shelley, Community Admin

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Posted 3 years ago

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gordon1111, Champion

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couple of questions;  when buying a new phone how much of a discount can you get on the 2 year contracts because data isnt being bought on the plan its self so its not meeting the $55 or 74 requirement, How will that work? and how long is it suppose to take to switch to this plan ?  thanks
(Edited)
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Shelley, Community Admin

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Hi Gordon1111, 

You will actually pick your phone and MyPlan set up first, before moving onto Total Internet. So your subsidy and pricing is calculated first, as-is today. After you are setup, if you switch to Total Internet - the data plan you picked is suppressed and replaced by Total Internet instead. It will remain like that, as long as you are a member of a Total Internet plan. If you go off of Total Internet, the data plan you picked is reinstated on your wireless plan. 

Your MMC (contractual commitment) is not affected by this change. 

You can switch to Total Internet at any point during your contract (or even off of contract). Is that what you meant by "how long"? 

Thanks,
Shelley
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gordon1111, Champion

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well I mean I spoke to someone yesterday and he said could take 2-3 business days but I havent heard anything yet, I was wondering why it cant be done same day! 
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Shelley, Community Admin

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Ahh, gotcha! We had a few "hiccups" yesterday but they are all fixed now! You can order right now if you want. I know our web chatters would be happy to help. 
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CoryB, Champion

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Shelley - Can you confirm I have the details right:

Total Internet saves customers $22.50 for the first line compared with a similar voice and flat rate data plan bundled with Lighting 10 home internet service.

For additional lines customers save $2.50 compared to wireless plans without Total Internet.

You can include a subsidized smartphone on Total Internet for each line, and pick any phone.

Unlike the $57.50 MyPlan wireless plan, Total Internet includes tethering.

Is the wireless data usage 15 GB per month (subject to change) per line?

Can Total Internet be used in My Bundles?

Are there any further discounts to Total Internet for customers using wireless devices they own (BYOD)?
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Shelley, Community Admin

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Hi CoryB, 

A customer on MyPlan with say Starter + 200 minutes + Flat Rate data would be charged: $20+$12.50+$27.50=$60/month. 
Lightning 10 High Speed is $58.00 per month. 
Total Charges for wireless and in-home internet: $118.00

A switch to the Total Internet 1 Member plan would mean the charge for their Data Plan and Lightning 10 ($27.50+$58.00) would be replaced with the Total Internet 1 charge of $60.00. The voice charges remain the same; so charges would work out to Wireless Voice: $32.50 and Total Internet 1: $60.00 for $92.50 total. 

Each additional users added to Total Internet is a cost of $25.00 per month. If they had flat rate data already, yes, that would mean a savings of $2.50 per user. 

Plus, each user gets access to tethering at no additional cost. 

Customers that want/need new phones can get them same as they do today. They select the price they want to pay for their hardware based on the contract term and plan selection (including the data plan piece). 

Yes, the 15GB on device limit applies to each separate device added to Total Internet. By that, I mean they each get 15GB before speed limits are a factor. Usage through their in-home networks and Wi-Fi hotspots does not count in this calculation; only usage from the wireless network. 

Total Internet is not eligible for bundle discounts. 
Wireless discounts like BYOD would continue to apply to the Wireless Voice charges, but not carry over onto the charge for Total Internet. 

Hope that helps!
Thanks,
Shelley
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CoryB, Champion

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The $30 voice plan on Total Internet only includes 100 daytime minutes, which is cheaper than the 200 minute voice plan on MyPlan. That said, the data side does include tethering so it would be comparable to the more expensive of the two Flat Rate data plans. The total cost for the wireless outside of the Total Internet would be $70 per line.

Lighting10 is currently $58 without Total Internet.

Without Total Internet these two services would cost $128 before any bundle discount.

With Total Internet these same two services would cost $90, a $38 savings.

Additional lines would be $25 + your choice of voice plan, the cheapest of which is $30 for a total of $55 per line ($15 savings per line).

The current bundle discount for four services is $40. Dropping to two services would mean a $30 reduction in the bundle discount.

At the end of the day, Total Internet would save customers $8 a month for a single line over the current bundle discount. Each additional wireless line would have an estimated savings of $15 per month.

My explanation is definitely confusing but there is a further savings being offered and hopefully the marketing folks can clean it up for their pitch.
(Edited)
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gordon1111, Champion

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Shelley,
What about student discounts? Would that apply to the voice as well? Thanks
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Shelley, Community Admin

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Hi there,

Yes, if the wireless device qualified for the student discount we have right now, it would continue to apply against the voice/minute charges if the phone is put onto Total Internet.

Thanks!
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gordon1111, Champion

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Just want to share my experience yesterday I wanted to add the total internet option my plan was to get it for $60 but the rep kept insisting I also add my moms phone for an additional $25 I then did that. Once I saw this post I wanted to confirm a few things with the rep and we both decided that it was a better option what I originally wanted. Now in my moms case she rarely uses 500 mbs so it was better the one she had before so we put her back to what she was yesterday at 1gb plan. Now because her plan wasn't the total Internet I am entitled to a $10 bundle discount then now I save over 40 bucks a month not paying for both home internet and wireless internet separately and in addition Ultimate TV total Internet customers get a no rental charge on 2 additional wired set top boxes and pvr charge that's an additional 12 dollar credit. So in total I am now saving $64 instead of $45. $19 Additional savings! So this option might be better than some people think.
(Edited)
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DXintel

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So typical its not available in my area.

"We're sorry. MTS Total Internet is not currently available at your address."

Hold on a second 67% of Manitoba's population. A quick reference check on Google found that 64% of Manitoba's population lives in Winnipeg. So this should be referred to as Winnipeg's Total Internet.

Not surprised at all.That's how MTS rolls these days.
(Edited)
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Shelley, Community Admin

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Hi there,

Total Internet at launch is available outside Winnipeg wherever our enhanced copper or FiON network serves the home. This includes all addresses eligible for MTS Ultimate TV, as well as newer developments in a few different communities that are on FiON for phone and Internet service today.

I apologize if the original post made the eligibility seem restricted to Winnipeg, that is definitely not the intent. I will update the original post to be more descriptive.

Thanks for the post! When the service is available in additional locations we will be sure to announce it here.
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CoryB, Champion

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As a base it seems you need to be eligible for the current Lightning 10 residential high speed Internet plan.
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Michele Day

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I was told 3 years ago that Wawanesa was getting 50 Mbps download speed in the next year. Now 3 years later and still nothing, MTS has not kept the promises made and it is to the point that we are started looking else where for better internet!
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Maxel

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Exactly! people have been strung along so long are starting to get fed up. The only upgrades I see are the prices with no improvements.
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Wally

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It is more profitable to suck every penny out of an over sold, under powered network than it is to provide long overdue upgrades.
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gordon1111, Champion

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Hi Shelley,
Any idea when you can see the changes on myaccount? i was told it was not set up yet when I spoke on live chat but am wondering if you guys know like for example when it will show on the internet plan and even the wireless service section of myaccount.  Thanks so much!
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Shelley, Community Admin

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Hi Gordon, 

MyAccount changes are coming soon, right now they are supposed to be updated into the system before the end of July(but don't hold me to anything!). 

If I get an exact date I'll be sure to let you know!
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Dustin, Champion

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Not including the first wireless line...are additional wireless lines required to have a voice plan in order to get data access?  From the way the plan is laid out, it looks as if one should be able to activate an Internet stick or a tablet on a data only plan for $25 per month.  There is the option on the order page to forgo the voice package...so this definitely looks like it is the case. 
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Shelley, Community Admin

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Hi Dustin, 

You're right. The SIM enabled device added to Total Internet does not need to be a smartphone.  A tablet set up on one of the MyPlan options for tablets, can be added to Total Internet as well. Billing works the same way; Total Internet replaces the data charge for the wireless plan. 
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CoryB, Champion

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Does that mean if I had an iPhone as my first device on the Total Internet with a matching voice plan I would then only need to pay the $25 to add a second device, in this case an iPad Mini as linked below and that the iPad would have its own 15 GB a month of wireless data?

http://www.mts.ca/mts/personal/wireless/devices/apple+ipad/apple+ipad+mini
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Shelley, Community Admin

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Hi CoryB, 

You got it. Assuming your iPad Mini is setup with an active MTS SIM card and plan; you can add it as a member to your Total Internet plan and it will have all the same access as your smartphone...flat-rate, Canada wide with tethering. 

And yes, each member gets their own data pool to use before any speed restrictions would apply. Additionally, if the 15 GB threshold is reached by 1 member, the speed restriction only applies to that one device - not the others. 
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CoryB, Champion

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Based on my savings compared to the same offerings without Total Internet you could add the iPad Mini to your Total Internet package and still save $13/month or $312 over a 24 month term. This would more than offset the $100 up front cost of the iPad Mini and has already accounted for the added data cost. This might be a nice solution for people that find 15 GB a month of wireless data is not currently meeting their needs. They would get 30 GB of wireless data, a "free" iPad Mini and save $212 over 24 months.
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Jerrycan

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Total Internet is actually not a very good deal.  Despite what is written above by "Community Admin" Shelly, you lose all bundle discounts and other discounts LIKE STUDENT AND BYOD!  I have confirmed this in store and with MTS rep over phone.
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Shelley, Community Admin

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Hi Jerrycan, 

It sounds like there is some confusion in our sales channels still, not uncommon with something new like this. Wireless discounts that you may have on your smartphone plan (BYOD, Student, etc...) will continue to apply to the wireless voice charges after you put that device onto Total Internet. The discount will not carry over onto the Total Internet plan, but it will still apply against your wireless plan. 

Hope that clears things up. 
If you have details (names, etc..) of who you spoke to - please send them through to community@mts.ca so that I can follow-up with them and clear things up.

Thanks,
Shelley
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Jimmy

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Can you give us some examples?

Lets say for example you have:

Home Phone

MTS Ultimate TV

2 Cellular Phone (Own as your own) - 54 dollar Voice Plan on each one, Total Internet covers the data on both phones

Internet - Included on Total Internet Price 2 member price of 85


The 2 cell phones are BOYD, what is the BOYD Discount? Is that 10% of the 54 dollar voice plan on each which is 5.40 for each cell phone?

Is there any bundle discounts at all for home phone and TV and 2 voice plans? If so what is the discount or is there no bundle at all?

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Shelley, Community Admin

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Hi Jimmy, can you tell me what you have included in the voice plans to reach $54.00 without data? For a device to become a member of Total Internet, the wireless plan would first need to be setup under our "MyPlan" lineup. 

Here's an example similar to what you've outlined above. I wasn't sure if you were adding additional features to your voice plan and that's how you got $54, so I just used a similar price point for comparison purposes. 

For the TV service I didn't include any channel groups or movie packs since they will be the same price in either scenario. 

It's important for everyone to keep in mind that Total Internet won't necessarily be cheaper than the services you have today - instead you should consider what you get with the plan as well. Total Internet provides each wireless member with not just flat rate, Canada Wide data but also with tethering - a wireless feature that normally costs an additional $12.00 per device to add on. 

Current Services & Pricing: 

Wireless 1 (Starter Plan+Unlimited Canada Wide Calling+Flat Rate Data)    $81.50
Wireless 1 Bring Your Own Device (BYOD) Discount (10%)                          ($8.15)
Wireless 2 (Starter Plan+Unlimited Canada Wide Calling+Flat Rate Data)    $81.50
Wireless 2 Bring Your Own Device (BYOD) Discount (10%)                          ($8.15)
Home Phone Service - Total Home Phone Package                                      $42.00
High Speed Internet - Lightning 10 Plan                                                        $58.00
MTS Ultimate TV Basic Pack (1st STB included)                                           $45.00
     2 Additional Wired Set Top Boxes                                                              $6.00   
     PVR Service                                                                                               $6.00
Bundle Discount - 5 Services                                                                         ($45.00)
                                                                                                                      $258.70

Existing Services with Total Internet Instead: 

Wireless 1 (Starter Plan+Unlimited Canada Wide Calling)                             $54.00
Wireless 1 Bring Your Own Device (BYOD) Discount (10%)                          ($5.40)
Wireless 2 (Starter Plan+Unlimited Canada Wide Calling)                             $54.00
Wireless 2 Bring Your Own Device (BYOD) Discount (10%)                          ($5.40)
Home Phone Service - Total Home Phone Package                                     $42.00
Total Internet 2 Member Plan                                                                        $85.00
MTS Ultimate TV Basic Pack (1st STB included)                                           $45.00
     2 Additional Wired Set Top Boxes                                                              $6.00  
     Total Internet Credit - 2 Set Top Boxes                                                      $6.00
     PVR Service                                                                                              ($6.00)
     Total Internet Credit - PVR Service                                                           ($6.00)  
                                                                                                                      $269.20

Now, this pricing will of course vary depending on what wireless plan the customer has currently but I hope it helps. 

Any wireless service that is added as a member to Total Internet would no longer be eligible for bundle discounts; but as stated - if it is receiving a wireless discount like the BYOD or Student discount, that will continue to apply against the voice charges. 

Hope that helps!
Shelley 
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Jimmy

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That is more clear now. That is what I had as a wireless plan, the $20 starter + $34 for unlimited calling Canada wide for a total of $54 for the wireless voice plan.
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CoryB, Champion

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@Jimmy - There is no easy formula to figure out exact pricing but here is a rough template.

Take your current MTS services total before taxes as your current state.

For the new state:

Total Internet = $60
First Smartphone = $30
Each Additional Smartphone = $55
Add the cost of TV services if applicable
Minus the Total Internet tv discount ($3 for box 2, $3 for box 3, $6 for PVR service).
Add your voice service.

This will give you an idea which is cheaper for your personal situation. It does vary from customer to customer as everyone has different needs.
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Don

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This reply was created from a merged topic originally titled how does Total Internet affect cell accounts and their minimum plan requirements ....

What happens to my cell phone contract when I go to Total
Internet ?

For example, I plan to sign up for a new contract for an
iPhone 6 Plus with the Smartphone Plan #3 at $77.50 which covers the minimum $74
plan that allows me to pay $179 for the phone.

Then I get Total Internet and I don’t anything but the Basic
Voice Plan with Data for $47.50. Will I have to pay more for the phone because
I am now lower than the minimum amount to get the phone for $179.

I am also an MTS employee and will be getting the discount.

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