Lightning 25.. when did the price jump to $72 and why?

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  • Updated 1 year ago
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Lightning 25.. when did the price jump to $72 and why? What costs went up to warrant this increase?
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Debbie Dunmall

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Posted 1 year ago

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Clifford Lewis, Champion

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Hardware costs have gone up as the Canadian dollar goes down as most product comes in across the border.. Add in any other general supplier costs and there is only so much MTS can absorb before increasing prices.
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Debbie Dunmall

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what hardware costs? we already have the hardware?
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Clifford Lewis, Champion

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I'm talking the backend boxes not the set top ones that we have as customers.

Every number of years different network components become manufacture discontinued for support and have to be replaced.   End cost to MTS all depends on what the Canadian dollar is doing as most if not all components are prices in UD $.

Even the ones that are not replaced may have an increase in the contracted support fees for the hardware or software running the routers etc.


(Edited)
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canlabman

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Yet Shaw offers faster speeds at cheaper prices.  I really start to question the value of MTS services and this price increase makes me question it even further.  I dropped half my services with MTS because of their price increases over the past year and I am questioning reducing them even further because of the price increases to my TV and internet bill.  Customers will only put up with so much before finding other alternatives, as limited as they may be.  
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Debbie Dunmall

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Exactly, I don't know what else I can cut out of my services :-(
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Dustin, Champion

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Shop around. Find what you can get with other providers and how much it will cost per month. (Including the promo) Then, call MTS and ask to speak with their loyalty dept. Explain that you are thinking of swithching, as you are being offered x service for y per month, but you will consider staying with MTS if they can come close to the competitors offer.

If you have been a continuous customer for a while and your accout is current...they should have no issues accomodating you to keep you as a customer.
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Dan, Champion

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Give Shaw a call and see what they can offer you
Then call MTS back and say if they can match the offer and if they can't switch to Shaw. A few weeks later MTS will call you back with a promo to make you come back to them. If Shaw or MTS won't match the competitions promo I've found the saying "k come pick up all your equipment I'm done with you" always seems to make them do something for you.
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CoryB, Champion

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@Debbie I truly feel your pain as I find myself in a similar position. We normally have Lighting10 and find it works for Netflix, online gaming and everything else we do except when malware got installed on a computer.

In terms of cutting costs my kids were looking for Christmas present ideas for me and I suggested and received a $60 gift card (six months of service) for Netflix rather than some random crap I didn't need that they felt obligated to get me.

In terms of savings the MyBundle has a sweet spot of four services. If you cut tv from basic to the cheaper skinny tv is no longer bundle eligible . If making that tv move drops you to three services the "savings" overall is near zero. Alternatively if you can drop to four services and cut the home phone that is a big savings.

Another alternative to look at is if you have three or more wireless lines with MTS Total Internet could make sense. As I only have two wireless lines the MyBundle makes more sense.

Let me know what you find please as I am looking to cut my bill too. The $43/month for TV starter is my biggest pain point as it seems to offer little value for the price.
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Jeremy, Official Rep

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Clifford does make a good point about the cost of equipment, maintenance and such.  Another thing I noticed is that we are trying to remain competitive while keeping up with the local industry pricing.  I took a peak at our main competitor, Shaw and it seems we are still on par with them.  We offer Lightning 25 for $72, they offer Internet 30 for $75 with a data cap.  For another comparison, we offer Lightning 10 for $64 and they offer Internet 15 for $66, again with a data cap.  So I feel our prices are comparable.
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Dan, Champion

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Jeremy it is not a data cap, they do not cut you off or charge you extra. If you keep going way over that number associated with your plan they could ask you to move up to the next Internet plan. MTS has something like this as well you call it unlimited internet usage but in your excessive use policy it says you may throttle the speed to a certain area. MTS charges $90 for L50 and Shaw charges $100 for Wide Open 150. So I can pay $10 more for 3X the speed and MTS can't offer anything over L50 in my area. Speed test any of Shaw's internet plans and you usually get more then the advertised plan, with MTs you usually get less then that advertised plan. I get about 45Mbps using L50, I've seen people with Shaw's 150 get 185Mbps on a speed test.
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Dan, Champion

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MTS has L50 for $90 and Shaw has 150 for $100. MTS has Fion 150 for $140. I don't call that comparable on the high end. Other then your 150 has higher upload.
(Edited)
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CoryB, Champion

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I haven't been on Lighting25 so don't have a price history to lookup but I thought the cost increases occurred around July-September.
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Maxel

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Prices go up, speeds stay the same as they were 15 years ago. Would be nice if the speeds were up to par with the rest of the country instead of gouging the customers that live in rural communities. 10-15 years the service has done nothing but go downhill while the price has gone up.
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CoryB, Champion

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Prices for all goods go up over time while the goods received remain the same. Just look at the cost of gasoline and food as examples. It isn't like you are suddenly getting Prime Rib instead of ground beef even though the cost has increased significantly over the past 15 years.

The speed has actually gone up in urban markets. What is Lighting10 used to be what would now be called Lighting5 if it existed. Similarly, what is now Lighting25 was Lighting20.

In terms of the issues with rural service, that isn't unique to Winnipeg. Matter of fact in is a global issue. In Canada specifically look at the fund from Industry, Science and Economic Development to undertake rural service improvements. The Open Media backed Bowen Island video also talks about similar issues on the west coast to what happens in rural Manitoba. The CRTC plan for 50/10 Internet to every Canadian by 2031 is another plan to directly address the type of issues you raise.

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Wally

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Congestion and the inability to provide long overdue upgrades for over 15 years and counting has reduced speeds, not increased them in urban markets. mts is clearly demonstrating that they have absolutely ZERO interest to provide long overdue upgrades. 
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Megan, Official Rep

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Hello! 

I just wanted to add that any price increases that take place are advised 2 months in advance on your monthly bill. Usually at the top of Page 2 under the News heading. Since this price increase took effect January 1st 2017, the price increase was advised on all November bills. As well, on our MTS.ca website under Service Bulletins any upcoming changes are advised. The link to this page is provided here: https://www3.mts.ca/mts/support/service+bulletins

Hope this information is helpful. 

Thanks! 
Megan
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CoryB, Champion

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Just a heads up that the service bulletin for January 2017 price increases make no mention of Lighting price changes.

https://www3.mts.ca/mts/support/service+bulletins/january+price+changes

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Wally

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With the complete lack of any real upgrading and continued price increases, mts is pricing themselves out of existence in rural markets. With a new satellite just launched Xplornet has pledged to offer download speeds of 25 megabits per second to customers across the country by July of 2017.  Another one is set to launch next year. Currently, you can also get 300GB of LTE - 25.0 Mbps for only $79.99/ month from Xplornet. 
(Edited)
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Dan, Champion

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Here's another question. I wanted to get home phone service only at a house in Winnipeg, I call Shaw they offer their basic package for $15/month for 6 months then $31 after that. I call MTS and they tell me there is no promo for his home phone, can't get home phone essentials plan, and the price will be around $40-$60 a month. I said ok thank you have a nice day, and then took Shaw's offer.