Lg g4 charging port not working

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  • Updated 2 years ago
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I have an lg g4 that I purchased in sometime in 2015 I love the phone and all but I noticed after six months the charging port started to act up like when you plug the charger in you had to wiggle it or put it an an angle but now it quit working all together lukliy when I bought it I came with a extra battery and charger so I charge my battery that way but it's kinda inconvenient at times I was wondering would I have to pay to get this repaid or will the insurance I have on it (7 bucks a month extra) cover it ? Would I have to pay for a loner phone too ?
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mario hayden

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Posted 2 years ago

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Gillian, Official Rep

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Official Response
Hey Mario, 

Without being able to take a look at the phone myself, it's hard to determine what may be causing your issue. There's plenty of great suggestions in the string above that may help resolve the issue, and perhaps one of those avenues will help alleviate your charging issue.

Sounds like you have been able to eliminate the idea of it being the power cord, and the fault seems to lie specifically with the charging port. I do suggest having a good look into it with a light to see if there is anything caught in there (especially if you're mentioning that it has to go in an angle.) to see if something may be blocking it's ability to go in levelly.

 I will also suggest you take it to a Connect store and have them take a look at and see if they are able to see anything that may be causing it, or offer a fix. Should you have to get this repaired, it generally falls under physical damage and wouldn't be covered by Manufacturer's warranty. The Connect stores will be able to advise on that front as well.

If you'd like to make a claim through our Insurance partner, you definitely can. There will be a $150.00-$200.00 deductible that will be need to be paid in order to get a replacement device. You can reach Brightstar by calling 1-888-374-7730 should the other options not work for you.

Have a good one!
Cheers,
Gillian