Leaving MTS Wireless

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  • Updated 4 months ago
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First I must say I love MTS and would hate to leave, but my wireless contract is up this year and if MTS doesn't make the data plans Canada wide and introduce a $5 day roam like home I am moving to Rogers.  The current 400mb data cap out of Manitoba is absolutely ridiculous.  I know several people that would love to use MTS, but can't because of this 400MB limit.

On other complaint.  Even though I don't subscribe to the the "Truely Unlimited" plan because for some reason there is no tethering on this plan, the ads have to stop.  It is blatant false advertising, it is really hurting my opinion of MTS.  No tethering and throttling after 15GB is a limit MTS, it is not unlimited!! Call it the 15 GB plan or whatever, but stop misleading people.
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RK

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  • let down

Posted 3 years ago

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Daniel Beaupre

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1st MTS is a Manitoba company, whereas everyone else is a nation wide company, they own and operate towers outside of Manitoba whereas MTS does not. That's why they won't offer Canada wide unlimited data. If they would you would pay a lot of money for that.
2nd you can get unlimited data with unlimited tethering. Go take a look in their data plans page.
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RK

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So in other words, I'll be switching to Rogers... yuck
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Dustin, Champion

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I think your sister needs to take a look at her plan, as something doesn't add up. The most expensive consumer wireless plan that Rogers offers in MB is the $75 share everything plan with 10 gigs of data and unlimited Canada-Wide calling.   Including taxes...that comes out to around $84 per month.  Unless she is regularly using 10gigs+ of data per month...  her bills should be no where near that amount for a single line.  
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RK

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@Chad,  I am just guessing your sister doesn't live in MB?  Rogers has different pricing depending where you live in Canada.  We can thank MTS for the lower Rogers prices here...
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Chad Pidruchny

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@RK she does live in Manitoba I don't know what her plan is but the highest it ever was was 150.( checked with her today.) what I know she has is the 10Gb plan which is 25/month + 50 with a phone or 45 if you bring your own...which adds up to 75$ which is not adding the $10/GB if you go over the 10 GB...as for MTS I have the UNLTD Talk and Surf plan which is $75/month with unlimited data (15GBS and if I go over mts slows my speed down no fee unless it is an huge amount over) and unlimited Text, video/pic messaging Weekday local calling ...or for 20 dollars more there is the All in plan which has everything I said above and Tethering as well..other than Canada wide stuff MTS seems to be better...and Rogers is one of the Three big cell companies that make you pay more for less.  
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CoryB, Champion

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This isn't really the right venue for discussing what other companies are offering. That said, regardless of carrier, it is always best to discuss your personal needs with a wireless company's official representative when signing a contract to ensure you receive a plan that best fits your needs. Most carriers will also work with you to adjust your monthly plan after you have signed a contract if you find a more expensive plan better suits your needs while also reducing the amount of overage charges you are incurring.
(Edited)
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Glenn, Champion

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How sad this post is now...
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Daniel Beaupre

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Unfortunately if you need data outside of Manitoba then yes Rogers would be the best option I think.
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RK

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I just checked out the Rogers plans, they actually have several extras vs MTS.  Long Distance is free to any Canadian number, tethering is included on all plans over 1GB, and US roaming is $5 day, which would save me the bother of unlocking my phone and using Roam Mobility with a US number for $4 a day.  Sorry MTS, I will miss you.  
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CoryB, Champion

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MTS does offer plans that include more than 400 MB of data within Canada but outside Manitoba. The issue is those plans are offered at a higher price than the plans most people consider. The restriction on tethering is a trade off for the "unlimited" plan in the amount of data used on the device is not limited. In terms of marketing, technically MTS is correct with there "unlimited data" advertisements as the amount of data is not limited rather the speed is. This is all disclosed up front although most customers end up overlooking that detail until it is too late.

Personally, I think calling the popular plan a 15 GB plan with data roll over month-to-month like some US carriers are doing would be a better marketing position. It is more up-front on want customers will receive while still offering a strong competitive position to other carriers with something they currently do not have. It would also be nice to see the 400 MB data roll over every month then if you travel elsewhere in Canada only once a year you would be able to use just under 5 GB of data while away. More frequent travellers of course would benefit from upgrading to one of the other plans.
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Justin

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CoryB:  Which plans are they, that offer a Consumer more than 400MB of Canadian data, in the plan?

If memory recalls, it's ONLY the Business plans that include unlimited Canadian data..my mom has a business plan, and this is what she has.


Again, not for consumers, only business customers.

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JT

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take a look at the myplan build option.
You can get unlimited canada wide data with tethering, unlimited text and long distance for a decent price.
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Jessica, Alum

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Hi RK, 
So sorry to hear we didn't meet your needs. We're constantly looking at the feedback we've been getting and are using that to direct some exciting plans on the horizon. 
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R Dakota

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More exciting lies? Maybe twice was much unlimited data?
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Doug P

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so, if i understand Lance correctly, MTS has the best plan related to data in Manitoba, but it is not good enough for him because they use the word "Unlimited" in a manner that he doesn't like.  To my mind there is a difference between Unlimited Data and Unlimited Speed.  

There are so many other options why would anyone continue to use something they don't like?

That said I am interested in reading the FCC law that Lance keeps referring to.  Is there a link available to it?
(Edited)
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Wally

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Because some people do not understand data and bandwidth usage as well as some mts wireless service history, I will attempt to explain it:

Firstly I am not aware of anyone who uses 15 Gb of data in a day but if you did, all it would take, would be to download or stream just 2 or 3 1080P HD movies. Personally, I have absolutely no desire to attempt watching a video on the minuscule low definition screen of a mobile device when I can watch it on my big screen TV. I use a Blackberry for phone calls, e-mails, the occasional web browsing, and have never even used 1 GB. Even if one wanted to, the limited storage capacities of mobile devices and the lack of usb connectivity make this next to impossible anyways, with the possible exception of streaming.

mts actively markets and sells USB internet sticks that are used by many users. Forget mobile, rural users use these devices because they have little or no alternatives if they want to have a home internet service other than dial up. DSL, which really is Unlimited, is just not available nor likely ever will be! Using a USB internet stick for home use, it is not hard for a household to go through data fast. Even just windows updates for a PC and a laptop puts a good dent in your monthly quota. Browsing, downloading, stream a few movie and boom you are out! 

Now the ridiculous mts 99% reduction kicks in and you are completely dead in the water with a completely useless service (0.25 Mbps download and 0.10 Mbps upload) that you are still paying an expensive hardware fee for, as well as a premium of $90/ month for- for what! Talk about hidden surprises, until you experience this mts version of throttling first hand, you have absolutely no idea of how bad it really is! Your service is more than just slowed to a trickle of it's former self. Some applications don't work at all and network time outs are common. Even opening your e-mail client often takes several attempts. The old dial up days of attempting to open your e-mail, go pour yourself a cup of coffee, coming back, and then waiting some more, just to read your messages are alive and well yet again -so much for technology!

Over the course of the last 2 years mts wireless advertising has gone from "Truly Unlimited Internet", to download as many videos/ pictures/ stream as many videos as you like, to the current just "Unlimited Data". Over the last year, mts only throttled during peak traffic periods (4:00 PM to 12:00 midnight), only when the network was congested. Now they throttle 24/7 despite the fact that network congestion is not an issue during non peak traffic periods. When you are easily capable of downloading 15 GB in less than 30 minutes with LTE, do not try to tell me network capacity and speed are being limited by the 2% of users that are the "abusers". The real "abuser" is mts who is purposely and artificially limiting their falsely advertised "Unlimited" services and them attempting to place the blame on who they refer to as "abusers" for the cause of all problems. 

Now let's talk policies and contracts! The sad truth is that there is NO mention whatsoever of mts's crippling standard 24/7 99% reduction (0.25 Mbps download and 0.10 Mbps upload) ANYWHERE!  NO, it is not even in the contract that you signed, NOR is it part of ANY mts policy. Purposely hidden in mts's wireless data FAQ's site, there you will find the only mention of throttling (limiting) and the 10 and 15 GB thresholds. Within the last couple of months another FAQ was quietly sneaked in that blames 2% of all users for the cause of all problems.- but still NO mention of the ever so elusive, standard crippling mts 99% reduction rate to dial up speeds of yesteryear- must be an oversight! Here is a FAQ that mts can post on this site: "What is mts's standard throttle rate and why is it 24/7?" 

If mts would only throttle to an 80% reduction, and only during peak hours as they used to in order to combat network congestion, I do not think anyone would have a problem with this! This is what "fair usage" and "acting reasonably" actually mean, and yes, this terms are used in an mts policy! mts's current unethical practices, purposely deceptive adds, as well as their complete disregard for truth in advertising principles over their falsely acclaimed "Unlimited" service/ contracts is nothing but a blatant misrepresentation! How is this not illegal?
(Edited)
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jonwaite

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Thank for teaching us all, Lance. Without a doubt you have made your point clear with your multitude of posts here.

However, to be clear: when you say there is no mention of throttling in the contract with MTS, that's wrong -- there is definitely language related to limitations of service in the contract, and there is also an Excessive Use policy that is given at the time of signing the contract.

Is your issue with the fact that there is no mention of the extent of the throttling? if so, I don't know if that means MTS is in violation of the Wireless Code but it's something someone could pursue via the proper channels (http://www.ccts-cprst.ca/complaints/g...) rather than continuing to drive home a point over and over and over and over on that wireless provider's community forum.
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JT

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Maybe MTS might listen is the hope.
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SwanRiver WCGtv

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I wish instead of throttling your speed MTS would simply put the users who went over 15 GB to the back of some sort of queue so they could use whatever bandwidth was available after all the other users had their fill. After peak hours they would be back up to speed ...
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BB

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Perhaps with the nature of the complaint, an inquiry with the Competition Bureau (http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/02776.html) regarding misleading advertising and labelling may be productive.
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RK

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This post is rather irrelevant now with the Total Internet plan...  The data roaming rates are still way too high, but not as upset now that the Data limits are Canada wide.  Is there anyway to remove your old posts?
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Glenn, Champion

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I think your mea culpa right there is just fine. :)