I've had problems activating my voice mail. When i enter in my password it says to contact the administrator regarding my account.

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Photo of Jonathan Friesen

Jonathan Friesen

  • 70 Points

Posted 2 years ago

  • 1
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,068 Points 20k badge 2x thumb
It can take a bit of time for the system to activate the voice mail box if you are a new customer or adding it as a feature to an existing number.

You can call the MTS support line at at 204-CALL-MTS (204-225-5687) and they can see if its just pending activation or there is some sort of problem.
(Edited)
Photo of Gillian

Gillian, Official Rep

  • 4,940 Points 4k badge 2x thumb
Hey Jonathan!

Thanks for reaching out - Clifford is right, it can take a while to have the voicemail kick in. Are you having trouble with it on your home phone or your cell phone? There's a bit of a different procedure for both.

If you'd like, you can shoot me an email to community@mts.ca with your number you're wrestling with and I have a look and reset it if required. 

Looking forward to hearing from you.
Gillian