Is there absolutely no way to have more than 3 TV's working/streaming independently, all on different channels, at once?

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  • Updated 3 years ago
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We have 4 tv's in the house, and just did the forced upgrade from Classic TV to Ultimate on Wednesday. We were told by numerous people that we could have 4 tvs working like before with Classic, and nothing would change, we just had to rent an additional box for the 4th tv.

Before with Classic, the 4th, which is in a bedroom right beside the living room where the main tv is, was sharing a signal with the main tv. The STB was in the living room and all other tvs had little antenna receivers. There was only one remote for the main and 4th tv since they shared signals, but it was able to control and change the channels on both tvs simultaneously.

My dad would go lay down in bed and my mom would stay in the living room, and while yes they watched the same thing because the tv's shared a signal, both tvs were essentially working as one, not affecting any service to themself or others when one wanted to change the channel. Now with Ultimate, each tv has its own box and remote, we can no longer use just one remote for the main and 4th tv, and any time one of the 2 shared tvs gets changed the other is now stuck constantly on whatever channel it was on and cannot be changed or used at all until another random tv is interrupted or powered off. One of the 4 STB's must be basically off at all times in order for the other 3 tvs to get unhindered service. Not only are we paying money for an additional useless box but we are now out a tv, paying more money for less service than we were getting before with Classic.

Never mind other complaints we have with the new guide which is hard to read, and missing features we had with Classic, and my having to spend all day yesterday on the phone trying to figure out that someone on your end ultimately forgot to give us our rightful access to Movie Central On Demand. So frankly in terms of what we had before and all this trouble, switching to Ultimate is 100% a downgrade and we are 100% unhappy and if we can't get what we were told we could have, and somehow get all 4 tvs working independently without affecting service to any other like we had before the "upgrade", we are cancelling our service and going to Shaw.
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  • frustrated, disappointed

Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Kim,
I'm sorry to hear this change has been such a negative experience for you.  As for the streams it does work just the same as the old classic service in sense that 2 of your 4 TV's would have to be on the same channel.  If you have all 4 TV's on, 2 of them would be on watching the same programming.  If one of the TV's attempts to change channels it would get a pop up asking if it wants to stay on the channel it was already on or to select a recording.  The only difference is the remote controls each TV independently instead of one remote being able to control multiple TV's at once.  Something to keep in mind is that watching recorded content does not use up a live stream.  So you theoretically could be watching 4 different programs on each of your TV's, one of them would just have to be on recorded content instead of live TV.  So this is some additional functionality that we did not have with the classic service.  I understand that the new Ultimate service does have some pretty significant differences over the classic service but I hope you will give it a chance to get used to it.  I'm sure once you learn the ins and out and all the features it will be much less frustrating.  And of course if you ever have any questions about features or usage our technical support group is available 24/7 by phone or by webchat during regular business hours.