Is internet out in St James?

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  • Problem
  • Updated 3 years ago
  • Solved
Is internet out in St James? My daughter works out there and this is the second time in a week that they have had no internet at the office. They were given a new modem last Thursday but no connection again this afternoon.
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Laurene Lyss, Employee

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Posted 3 years ago

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Jeremy, Official Rep

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Hi Laurene,
There are no issues out in that area currently that we are aware of.  Might be worth a call in to tech support to have it checked out if she is still having troubles.
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Laurene Lyss, Employee

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They were out last Thursday. Just replaced the modem.
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Clifford Lewis, Champion

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Would not be the first time that a tech working in the street side cross connect box has taken another customer out of service without even knowing it.   Some of the boxes are so tight the tech works on one cross connect punch down point  and it loosens another pair enough to cut service.
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Peter Parker, Champion

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It's actually a hydro power outage in the area as seen from this official post: https://community.mts.ca/mts/topics/tv-and-internet-service-alert-sept-30
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Clifford Lewis, Champion

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Peter:  That outage notice is for St. John's  area (north of  Redwood ave).  Laureen is asking about St James. area.
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CoryB, Champion

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It is also doubtful a power outage occurring today was the cause of an Internet outage yesterday.