IP & speed dpwn load decreased

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  • Updated 3 years ago
My ip address changed last Friday May 15 from to   The IP address change has also changed my download speed from a high average of 5.8 mb/s to a
an average of  1.3 mb/s. Upload has stayed relatively the same.
Why is that change.
Do I need to phone tech support.
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hey Ron,
The IP change should not have any effect on your speeds... "shouldn't"...  Residential IP's are all dynamic so changes are not uncommon.  If your speeds do drop off again definitely give tech support a call.  They can check for issues in the area and help you address it.