Introducing the MTS MyAccount mobile app

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  • Updated 2 years ago
  • (Edited)
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We are excited to introduce our new MTS MyAccount mobile app!  Available now, and free to download at the Apple App Store and Google Play. 

The app allows you to:

-  Login to your existing MyAccount or register 
-  View and pay bills – includes 24 months of bill history
-  View your current Wireless Data usage consumed 
-  Track or purchase data travel passes 
-  Contact us

Customers can use the app anywhere there is internet connectivity (via Wi-Fi or Cellular*) – in Canada, the United States, or internationally! 

* Please note that if using the application over Cellular, any usage generated by the application will count against your Cellular usage allotment.

Here's a quick preview: 





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Jessica, Alum

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Posted 3 years ago

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gordon1111, Champion

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One thing would be better if app showed it in megabytes and or allowed users to select what they want to view
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Jessica, Alum

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I'll pass along your feedback, thanks!
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gordon1111, Champion

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Hey would be cool if MTS Added voice mins too, as we as ability to add or remove wireless features. But good none the less these features wil be great for future updates :) thx
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Glenn, Champion

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It would be really useful for customers with Unlimited Data to see their usage amounts as well. Not sure why this isn't the case?
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Jessica, Alum

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Hi Glenn, it is the case :) We just didn't want to overwhelm with too many photos on the initial post. Here's what it looks like:



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Glenn, Champion

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Okay, that's somewhat promising... but I still can't see why unlimited users can't see their total data usage if other users can. What if I'm about to spend a bunch of time away from home, but I'm 3GB away from the overusage limit? How hard can it be to code in a counter, without a "progress bar"?
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Justin

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Agreed! I actually wondered the same! I'm running the Android app on my BB Z10, And it seems to fully work!...unlike the my network feedback app running on my phone.
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Brian

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Thanks for notifying there's an app out now. I'm going to give it an install and check it out.
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JG, Champion

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Me too!
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gordon1111, Champion

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Hey Jessica,
I think a community Mod should make a thread dedicated to suggestions and comments on how to make the app better, feedback and even updates on progress on what people suggest. This will create more dialogue with customers and allow customers and mods converse more and better the MTS community forum. This is more effective then just sending suggestions via the app. Thanks
(Edited)
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Teamocil

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Any chance of MTS posting a link to the andriod .APK file or adding this to the Amazon app store so Blackberry users can easily download it?
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Jessica, Alum

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The Android version of the MTS MyAccount app is currently only certified for devices that are running Android Operating System version 4.03 and newer.  To ensure customers have the expected experience, we have only made this app available for download through the Google Play store.  We recommend to all customers who are not on Apple iOS 7+ or Android 4.03+ operating systems to continue to take advantage of MyAccount through www.mts.ca. We appreciate your feedback though and will continue to review our distribution methods of the MTS MyAccount app.
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Rishi Chandar

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FYI the MTS MyAccount app works very well on BlackBerry 10 phones.  Using it on my BB Z10 phone and no issues thus far running the app!

Since it's downloadable via the Google Play Store, users than use the Snap app that needs to be sideloaded onto your BlackBerry 10 phone.
http://redlightoflove.com/snap/
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Justin

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Indeed Rishi! How I have it on my Z10!
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K from Canada, Champion

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Glad to finally see this app. I know we waited a while, but I think it may have been worth the wait. Its got a very clean layout and the ability to view all my bills with-in the app is a huge plus. I know the main purpose of this at launch was for wireless services and data tracking.

But in the future it would be nice to see voice minute tracking and how many texts sent and received. One thing I have noticed is I don't like having to click on the top left to change screens all the time, wish I could use the back button on my phone.

On the TV side of things I would like to see the ability to add and remove channels. (modify packages). Also access my PVR. (like you can on the main site).

From the internet side of things - it would be nice to manage email addresses and reset passwords/set new ones.

Hopefully in the months (dare I say years) to come we can see some or all of these features. As MTS is aware mobile apps is the way of the future. Many people use smartphones and tablets for almost everything now, and people use their laptops less and less these days.

Thanks again for the launch of the app. Its a great start, and hopefully will just get even more better from here :)
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Jessica, Alum

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Thanks for the feedback/comments! 
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Clifford Lewis, Champion

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Indirectly the app does allow you do to access the TV change and PVR system.  I had to search for it but if you select the 3 bars on the upper left then select the My MTS services line from the drop down menu you will see a page that allows you to accesss TV services.
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Brian

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I would like to see the data totals for customers on your "unlimited' plan.

We have numerous threads here talking about the so called limited - unlimited plan but we have no way of checking how close we are to the 15gb cap.

This feature is my main reason for using the app.
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gordon1111, Champion

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Any idea if MTS will ever have a minute tracker and text message tracker in future app updates?
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Jessica, Alum

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Additional features are being looked at for future updates but we don't have any info on when they will be added yet. Thanks for the feedback everyone, this is all helpful and is sent back to the app developer group :) 
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Jimmy

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I would like to see data usage for Unlimited data plans also. It would be nice to know how close I am to 15gb.
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ertyu

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Glad to finally have a way to track data usage. Can I get the data online in MYAccount as well?
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Jessica, Alum

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Hi ertyu,
Data tracking isn't available on MyAccount online right now, but it is something that we will be adding this year. 
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K from Canada, Champion

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Is MTS currently having issues with the online my account and mobile App?

If I try to log on to the app I get errors and it won't let me log in. When I try from the website I get billing information is unavailable at this time and can't access anything (but at least I can log in)

It was like this all day yesterday and this morning
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Clifford Lewis, Champion

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My Account Mobile app was letting me in as of 6:40am
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K from Canada, Champion

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Still getting an error here.

Also I got my two bill notification emails yesterday as normal but one isn't set up for Pre-Auth anymore which is why I was trying to get into my account, so something must be wrong with just my account.
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K from Canada, Champion

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I sent the email tonight. Thanks again for looking into this :)
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gordon1111, Champion

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I have been experiencing this issue for close to a week now. Hopefully it is resolved soon. My issue is strictly the billing one.
(Edited)
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K from Canada, Champion

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After I emailed them they called me and reset something on Thursday (including my password). They said they were going to call me when it was all fixed later that day. On Friday I had not heard back from them yet but I decided to reset my password myself and I logged in last night and everything was fixed.

Its working again for me now. Whatever they did they fixed it. :)

So I think this might be something you too have to contact MTS to resolve
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ertyu

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I'm intermittently seeing the error as well.

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Amanda, Alum

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Hi ertyu, if you are still having problems please send us an email to community@mts.ca with your name & account number/phone number and we can look into it for you.  
Thanks! Amanda
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gordon1111, Champion

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This is getting very frustrating. Is there any eta?
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Clifford Lewis, Champion

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I had a new version pushed to my cell phone this morning. I am at 1.0.4
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Amanda, Alum

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Clifford is right, we did push out an update.  It was for payment related functionality, not to address any log in issues.

So gordon1111, if you are still having issues please send an email to us at community@mts.ca and we'll have someone investigate your issue.  We'll just need your name and account number/phone number.  Thanks!
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gordon1111, Champion

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I sent an email yesterday and no one has responded yet.
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Amanda, Alum

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Thanks gordon1111.  Email was received and we are still investigating.  We'll be in contact when we know more.  
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Jeremy, Official Rep

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Hey Gordon,
Sorry for the delayed response.  A couple suggestions I have that you can try would be to login to the account online via a web browser and update your password there, then attempt the app again.  The other suggestion would be to re-install the app entirely.  You also want to ensure location services are on, I've heard that if that is off it causes some weird issues.  If none of these work you will certainly need a call in to tech support as the issue will have to be escalated to have it investigated further.

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