Internet problems near Anola

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
We live approximately 3.5 km from Anola and have had issues with the so called hi speed internet for several years. Every few months it mysteriously goes down, usually in the afternoon. MTS has been out numerous times and from what the technicians say is the equipment is old and as of the latest visit this month (February 2017) there are no plans to upgrade the equipment and he mentioned that we are at the limit of distance to the 'home office ' in Anola. According to the technician who visited last year, he felt that was also the issue. MTS graciously offered to us if we post on the Forum, and have enough local people posting with like issues, they may look into the problem. Why do I pay so much for such treatment? Because they are the only game in town. To make the internet work, have been throttled down to 5 Mbps which seems fast compared to what I've read others are receiving. My question is why advertise hi speed when it really is not?
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Jeff Beckman

  • 70 Points

Posted 1 year ago

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CoryB, Champion

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Not that it helps but for rural residents like you the CRTC has ruled that 50/10 service is a basic service but providers have until 2031 to make it available and only one provider needs to offer it to you. To try and have the greatest impact the federal government then put in place a number of programs to specifically target the internet speed gap in rural Canada. The challenge there is those upgrades will heavily focus on towns of 1,000 or more residents for the next 5 years.
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It would appear that mts has little to no interest in upgrading the pathetic rural internet service it provides to rural areas. The number of communities with ridiculously slow mts  DSL, never mind wireless data services, is quickly becoming an epidemic. With some mts customers getting moved to xplornet, I cannot see mts willing to make any effort to compete in rural markets or even make any improvements.
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Andy, Employee

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Jeff, thank you for your post.  I have just run a utilization report on all transport uplinks in Anola.  Unfortunately your internet experience is solely being affected by the extreme distance of your line.  3.5km is reaching the limit of any DSL technology available on the market.  While I agree the equipment that we have in Anola is an older generation, there isn’t any other DSL platform that MTS could invest in that would provide a significant increase in user experience.  I also have no plans in the near future to change out the copper plant as it is still viable. 

That being said, the fact that your service is dropping in the afternoons is not normal.  Can you please send your telephone number to  I can ask someone in technical support to take another look for you.