Internet gets slow every day after 3pm... Been very consistent for last 2 months. Am I the only person experiencing this?

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  • Updated 3 years ago
internet download speeds have been really slow the last couple of months after 3 pm. It's been quite consistent at 2 Mbps download after this time. If I'm streaming, like using Netflix, all other devices in the house basically are useless? I'm not sure if this is an issue with MTS overloading the servers, and I'm wondering if it's because more people are home from work. Is anyone else experiencing this? It's so brutal I've looked into switching providers.

I had a MTS tech out 2 weeks ago. He came at 12pm and clocked speeds of 26 Mbps downloading, but that's a time of day I never experience problems. I've been on MTS for 3 years, never had issues before. The tech said every device I have hooked on will draw from bandwidth. But weird thing is I'm not using the Internet any differently than I have in the past?

Suggestions? Similar experiences?
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Rory WB

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Posted 3 years ago

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Jason Z, Official Rep

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Hi Rory - we would need some more information like your location and ideally phone number. You can send to community@mts.ca.

There shouldn't be such a large fluctuation in speeds.

Thanks
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JG, Champion

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I think the unfortunate part is that many people use speedtest.net as their benchmark, and I've heard that it isn't reliable due to it's popularity/high usage. I don't know if that's accurate, though. There's also a lot of variation between hosting servers.

Many people say they have all their programs shut down, but there may be a virus or spyware etc eating up bandwidth. The one way I knew of proving it's customer equipment and not the internet connection, was checking NAT sessions in the modem/RG. However, there's a firnware update being rolled out that doesn't seem to show NAT sessions anymore.

There are also 3rd party programs that can be used to monitor/diagnose network traffic issues. Another person made a post about using a program called PingPlotter. Maybe that will help determine if something is quietly hogging bandwidth.
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Clifford Lewis, Champion

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It also depends on how MTS peers to the ISP hosting the speedtest server.

I have seen different speeds from my computer to the 3 different companies that host speedtest servers in Winnipeg.  I have found the most consistent test to be speedtest.shaw.ca to their Winnipeg server.

Its usually dead on to the average speeds reported by the automated  samknows speed tests I am doing for the CRTC.
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CoryB, Champion

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Something else you can try is opening the Windows task manager and look at thru network traffic on your performance tab. It is not flawless but if it is not zero then you know something is definitely up.
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Wally

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The most likely cause of slow speeds after 3 pm only is congestion- too may users vying for a inadequate capacity network resource.
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Rob S.

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Maybe on Shaw...