Two questions. 1. internet speed drops drastically in the evening about 7pm. Somedays can't even load a browser page to do a speed check. Last week we were told by MTS that it was because of network congestion. What does that really mean and why is it the first time we have heard that reason in 5 years. Pls don't tell me to reset or unplug anything. Tried and failed. 2nd question. Why does our tv service now pixelate and freeze? MTS told us they have put the TV on a separate pair so it shouldn't be a bandwidth issue. As above please don't ask me to reset or unplug anything. Are there really no answers to these apparent widespread issues with MTS service?