internet congestion and tv pixelating

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  • Updated 3 years ago
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Two questions.  1. internet speed drops drastically in the evening about 7pm. Somedays can't even load a browser page to do a speed check. Last week we were told by MTS that it was because of network congestion.  What does that really mean and why is it the first time we have heard that reason in 5 years.  Pls don't tell me to reset or unplug anything. Tried and failed.  2nd question.  Why does our tv service now pixelate and freeze?  MTS told us they have put the TV on a separate pair so it shouldn't be a bandwidth issue.  As above please don't ask me to reset or unplug anything.  Are there really no answers to these apparent widespread issues with MTS service?
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  • tired of excuses and questioning my loyalty now.

Posted 4 years ago

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Jason Z, Official Rep

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Official Response
Sandra - we are practically neighbors, I live just south of Bonner Ave.

Sorry to hear that you are having issues, I will try to explain as best I can what our rep could have been referring to as network congestion causing your problems. Here in Winnipeg where we are close to the cabinets and central offices where the network equipment is located and we have a solid fibre network back to these locations I do question a bit the idea of network level congestion being the problem. However from personal experience at our house when I have had slower speeds and do a walk around my house it uncovers a type of congestion going on:

One child is playing a computer game while skyping on his phone with a friend, one is watching YouTube, one is watching Netflix and someone else is browsing while watching TV and of course there is a TV blasting away in an empty room.

This is a form of congestion that happens when many devices are accessing the Internet through one connection. Not saying this is what is happening to you but it could be something like this. I really would have one of our technicians visit your home and check the cables and equipment at the cabinet all the way to your house. If there are any issues it can be manifested through slow speeds. If you have had that done already please email me your phone number and address and I will have the ticket reviewed by our technical staff again to ensure something wasn't missed.

If you are seeing problems on your TV service as well it does seem to point to a problem in our cable plant or equipment.

We will be happy to investigate