I would like to know who gave the authority to move my mother's phone to the wrong room at Fairview Home in Brandon

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  • Problem
  • Updated 3 years ago
  • Acknowledged
My mother was recently moved to another room in Fairview home that she resides in.  I was away and I have authority to change her phone.  However, someone else has done it without my  consent and it was transferred to the wrong room number, so she has gone for two months without a phone.  The earliest they can get in to change this is Sept 23.  I want to know who allowed this change.  What happened to the privacy laws you have in place.
Photo of Joanne Pickett Medd

Posted 3 years ago

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Photo of Tennille

Tennille, Social Media Coordinator

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Hi Joanne,

I'm sorry to hear that happened.
If you send us your mother's account # and a contact number to reach you to community@mts.ca we can get this looked into for you.