I have about had it with MTS

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  • Problem
  • Updated 2 years ago
  • (Edited)
Intermittent connection.So another night in the community of Binscarth and its been raining all day and my DSL modem can't seem to stay connected as there is to much line static from the shitty copper cable termination in the peds. Ithe more rain/humidity we get the worst it gets. My pings to yahoo (right command prompt) are timing out more than 50 % of the time, yet as you can see I have a 100% ping connection (left cmd prompt) to my router. This is about topical for MTS on a humid night. 40 year old aging infrastructure and poor customer service and pathetic speeds, that have not been upgraded since DSL came to our community 15 years ago. They still are advertising the same 7 Mbps yet in reality I am lucky to get 2-3 Mbps and on a rainy night like tonight I can't even run a speed test. You can call and call and call and it makes no difference. **** last spring MTS was charging my organization for internet for 6 weeks (and I called 4 times to tell them it was not working) and they kept saying it's all good on my end and it must be my router. You know what it was? They had all 50 pair cable disconnect from the PED to relocate the cable due to the highway construction. Yet when I asked if it could still be disconnected the basically (in a nice way) asked my how stupid did I think they where? Well it turnd out when I talked to guy in the MTS van connecting up the cable in the PED they have no idea what the other hand is doing. I can only hope when Bell takes over things get better, but I am going to guess that will not be the case. And yes I would pay twice the price for some that I can use rather than paying half the price for something that fails to work 40% of the time.
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DXintel

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Posted 2 years ago

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Clifford Lewis, Champion

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Have you tried this route from the MTS web site to see if you can things improved with your service?  I am going to guess this is another name for some of the other Telco's "Office of the President" contact area.

Advocates Office for Service Questions & Concerns

If you are not satisfied after speaking to a service representative, ask for a management person responsible for the service. If you are still not satisfied, contact the MTS Customer Relations Manager:

  • Telephone: 204-941-6800 (Winnipeg local) or 1-800-263-1174
  • Fax: 204-942-7876
  • Email: CustomerRelationsManager@mts.ca
  • Mail: MTS Customer Relations Manager, Rm. CC100B, P.O. Box 6666, Winnipeg, Manitoba, R3C 3V6.

Hours of Operation: Monday to Friday, 8:30 a.m. to 4:30 p.m. Central Time


If that does not work the next step is this:


Contact our Chief Customer Officer

At MTS, we want to handle your concerns quickly and in a professional manner.

If you have spoken with a Customer Care representative and/or supervisor and you are not completely satisfied with the resolution of your concern, please feel free to contact the Chief Customer Officer of MTS. A copy of your email will also be sent to the MTS Customer Relations Manager.

Contact our Chief Customer Officer
(Edited)
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Clifford Lewis, Champion

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Only after doing the first two steps with no satisfactory results you can do this:

Commissioner for Complaints for Telecommunications Services

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

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Megan, Official Rep

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Hello, 

Thank you for your message, we would certainly like a chance to look into this for you to find a solution. If you could please send an email with your account and contact information to community@mts.ca, our Tech team will be able to open a ticket to document your issues, as well we'd be able to have our Billing team look into the proper billing adjustment for the service interruptions. 

Thanks, 
Megan