I had a 4k whole home pvr installed a few weeks ago and have yet to receive any 4k channels?

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I had a 4k whole home pvr installed a few weeks ago and have yet to receive any 4k channels. I've been changed for 4k service on my bill but I don't have any channels?? I already pay extra for Netflix separately so that doesn't count. HMMMMMMMMMMMMM Come on Bell MTS. Charging people for stuff that isn't available is not good for business. Sounds like false advertising don't you think??
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Ryan Lagace

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Posted 4 months ago

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CoryB, Champion

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Pretty sure the 4K service charge us just the box rental and backend support. To the best of my knowledge there are currently no full-time 4K channels in Canada. I believe CTV, TSN and Sportnet offer limited event specific 4K programming. No idea if BellMTS will pick those up. I believe the box also gets you access to Netflix 4K (when available) and 4K video on demand.

The real kicker is that most of the current channels have a 720P ceiling anyway.
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Ryan Lagace

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“Bell” network In Ontario is advertising 4K with tsn, discovery, sports net, and a few others; so there is definitely content available out there.
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Amanda, Alum

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I can’t find anywhere on the Bell MTS website that says 4K service with the sole exception when it refers to Netflix. Your bill shows you were charged for 4K service? HMMMMMMMMMM
(Edited)
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Clifford Lewis, Champion

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Ryan is correct Amanda there appears to be a  charge for 4k service even though Netflix is the only content currently available through BellMTS.  Netflix subscription is also required in addition.

From the view additional details point 2 on the page referencing the 4K  service you found.    (bolding is mine)
  
2 Requires subscription to Bell MTS 4K TV service ($11/mo.), Bell MTS TV subscription with at least one wired set-top box, and minimum Internet speed of at least 50 mbps for downloads. Availability of 4K content is subject to your Netflix subscription plan (Premium Subscription), device capabilities (4K TV), and content availability; see www.netflix.com/TermsOfUse. Bell MTS 4K TV Service only available on one TV per household. Netflix is a registered trademark of Netflix, Inc. Service available in select areas.


As 4K TV requires Fibe 50 as the base service with the STB surcharge after the 90 day Fibe 50 intro price a customer is looking at around $105 a month (plus taxes)  just to watch 1 channel.
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CoryB, Champion

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Went to double check things and most channels are still a maximum of 720P with 4K alternate feeds mostly on an event driven basis with a heavy emphasis on sports. For example my search turned up references to the world Juniors (Hockey). I also recall Bell broadcasting last year's (?) Junos in 4K.

Not to snark the BellMTS offering but it seems the majority of the near term 4K content that isn't live sports will come from streaming services like Netflix. With the current cost if you are willing to have multiple sources, ie not everything through your BellMTS STB there are some excellent 4K alternatives out there currently.

It might also be worth adding that the original HD offering from MTS was not the final rollout as Classic HD ended up being retired.
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Jeremy, Official Rep

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Currently the only 4K content that is available through Bell MTS is Netflix.  The extra charge you are seeing is for that access specifically.  I'm certain in the future more 4K content will be made available but until then Netflix is it.  
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gordon1111, Champion

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That happens lots when your an “early adapter” give it time and I’m sure more content will be available down the road.
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Justin F, Official Rep

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Bell MTS is also offering a 1TB (terabyte) internal hard drive on the 4K STB.

There are future plans to build on this platform, but at the present time, the only 4K content currently available, is (as Jeremy mentioned), via Netflix.

Please note, the $11 fee is the rental charge for the 4K STB, and not a subscription fee for access to 4K TV Service, (as mentioned earlier in this thread).

Going forward, please stay tuned for future 4K updates!

Have a great day! :)
(Edited)
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Ryan Lagace

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Great responses from everyone; my problem is not so much the lack of 4K content but the charge for the 4K service. I was anticipating very limited content as it is a fairly new technology for most people. I was even expecting to go back to the days of just two channels; Was hopeful that the acquisition would bring us the new technology and feeds a lot faster than in the past, but it seems that we’re not quite there yet. I heard rumors of content available this spring so fingers crossed on that.

What I was not expecting was zero content when other Bell customers are getting more than us. Eg the Fibe app, DiscoveryGO; I think there are a few others but not sure the number. Plus 4K discovery, tsn, ctv.

I’ve had 4K through Netflix for a few years now ( upgraded tv from a Sony 27 inch trinitron crt to an lg 55inch. ) Almost like looking out a window in terms of comparison. The expanded hard drive is awesome and I’d encourage people to upgrade just for that alone. I believe it’s double the previous; and the hard drive is removable. Not sure if bell MTS will let us take advantage of that part though. ( you will pay a 4K service fee though which I believe is more than double from a regular stb retail fee) maybe if everyone did the upgrade I’d get some 4K channels?? Only half serious.

Another note, the 4K stb does render everything in 4K so if you have a 4K tv it can upscale the picture quality a bit easier but the actual feed is 720p or 1080p depending on the channel; if that makes sense. I have yet to see any on demand 4K content as of today. All of the apps on the stb don’t have any content so that’s to be desired. (Except Netflix) the Netflix experience in general is way better than before though so if that bothered some people it’s fixed. Also while watching a recorded show. You can skip ahead (the 30 second option) and rewind back ( the 7 second option) instantly. No lag at all. None. So that’s awesome.

At the end of the day I will pay the bill anyway. Just wish we weren’t so far behind everyone else on the tv side at least. Ps. Most other services Bell MTS offers are bleeding edge like the new home node 3000. Apple Watch series 3 before anyone else. Gigabit Internet is killer.

Thanks again for the responses, and hope to have some content soon.
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CoryB, Champion

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Currently on a short vacation in the USA and checking out their OTT (strwaming) services. Thanks to the draconian Comcast policies the NBC Olympic feeds are locked up tighter than Fort Knox. That forced me into the YouTube TV (aka cable) trial. Wow. Not at all what I excepted, basically YouTube interface but licensed content. You don't see a grid style programming guide as your main interfaces. The Showtime and HBO apps make CraceTV seem like it's from the Stone age.

I have definitely thought about cutting the cable not so much to save money but OTT style is more suited to how my family watches.

We are definitely years behind the USA market and Bell is one of the biggest barriers and instead of trying to get ride of those barriers they are trying to put up more. I call "unfair play".