I can't connect my cell phone to the wifi but my computer is still connected. Help

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  • Updated 2 years ago
  • Acknowledged
I can not connect my iphone 4s to my wifi, but i still have my ipad and computer connected. Why can i not get my iphone to connect. 
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Tori Austman

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Posted 3 years ago

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Cecile, Official Rep

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Official Response
Thanks for the tip Jimmy!  

Another option you can try:

1) disable wifi
2) toggle airplane mode ON for 15 seconds
3) then toggle airplane mode OFF.
4) re-enable wifi

This will allow your phone to establish a new connection. Let me know if this helps!
If you need additional assistance you can send us a direct email to community@mts.ca