I bought the $20 plan for texting in the states and can't send messages. what is my problem?

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  • Updated 2 years ago
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Barb Gysel

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Posted 2 years ago

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Jeremy, Official Rep

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Hey Barb,
Sorry to hear your having troubles.  There are several questions that need to be answered to really figure out what's going on.  What kind of phone are you using?  Do you have coverage or a signal where you are?  Are you able to tell what carrier your connected to?  The answer to these might help shed some light on the issue.  You can also send an email to community@mts.ca with the answer to these questions along with your cellphone number and we can a deeper look internally for you.
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Barb Gysel

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It is a KYOCERA blackberry. i am in arizona. 
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Tennille, Social Media Coordinator

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Hi Barb, 

You can reach out to our Twitter team @MTSHelps, try our online chat here, or send us your mobile number via community@mts.ca and we can give you a hand. 

Tennille :)