I am convinced rural manitoba internet will never catch up to the rest of the world

  • 3
  • Problem
  • Updated 2 years ago
customer for years paying $70-$70 for 4mpbs but only getting 2 at best and for the past 4 months 1 1.5  call tech only to here the same old song and dance about sending a tch to my house just so they can charge me more money for doing nothing. Either MTS is doing the very scumbaggy comcast throttling or its just selling low services at premium prices. Either way anywhere else in the world 70 would get you 20-30 mpbs connection ooo no not manitoba, 
Photo of Mitch Fontaine

Mitch Fontaine

  • 394 Points 250 badge 2x thumb
  • cheated.

Posted 2 years ago

  • 3
Photo of turtlepower

turtlepower

  • 1,066 Points 1k badge 2x thumb
I get 25Mbps for $67 a month in Winnipeg (actually cheaper than that because of bundle discounts).  Are you in a rural location?  Unfortunately due to population density, it is more expensive to provide internet in rural locations, and speed suffers because of your distance from the central office.
(Edited)
Photo of joyce Dietrich

joyce Dietrich

  • 428 Points 250 badge 2x thumb
If it's slower because of distance from "main office", why sell to us at same price? We're not getting what we're paying for!!
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb

MTS has long sold all consumer internet as "speeds up to" which is what is being described here. There are similar issues is more urban areas too with poor line quality or other issues limiting the actual speed of the service.

In terms of the claims that Manitoba is behind the rest of the world when in comes to internet service in rural areas I would like to point out that this issue is very common across the fourth main companies in Canada. The United States, which is culturally similar, also has significant issues providing service to rural residents. The challenge is, especially in Canada and parts of the US, rural areas tend to be further from larger urban centers and residents tend to live much further apart from each other. Both these items make providing urban levels of service in rural communities very cost prohibitive and the $70 a month doesn't go very far when you are the only customer for several miles of cable.

Photo of Mitch Fontaine

Mitch Fontaine

  • 394 Points 250 badge 2x thumb
"The United States, which is culturally similar, also has significant issues providing service to rural residents"  What you fail to mention is a lot of rural areas got expanded years ago for the US to 10 i even seen 15 mbps so far from forum posts on rural speeds when i asked for speedtest.net screens. even that compared to the 2 mpbs i usually get is night and day. i've only really seen 3 screens out of a 45 page forum disscuss i seen maybe 10 post with 4-5 mpbs and even then its still faster then what i have.

Heck even my brother next door gets a solid 4 mbps and hes got netflix running 24/7 as soon as i run netflix im down to 1-0.65 thats my speeds. same plan same route same modem. Only difference is maybe 100 feet if even that difference.
Photo of Dustin

Dustin, Champion

  • 5,502 Points 5k badge 2x thumb
The device running netflix can sometimes have an effect on the overall network performance. If i stream metflix directly on my smart tv...I will go from having a full 30ish MBPS down, to only about 2 or 3 MBPS down on all other devices. Stream HD videos on the same TV from youtube...and there is almost no difference in speed to the other devices. Stream netflix from a PC or a phone on the same network...no noticeable drop in speed on other devices.

I've never bothered to look into it further...but it is definitey related to the app rather than the streaming itself.
Photo of Mitch Fontaine

Mitch Fontaine

  • 394 Points 250 badge 2x thumb
The device is a non issue since its ps4's it shouldn't have that much of a change.
Photo of Dustin

Dustin, Champion

  • 5,502 Points 5k badge 2x thumb
All im saying is that i can be running a speedtest and downloading at over 30 MBPS, and as soon an i start streaming netflix from the app on my tv...my down speeds drop to around 3mbps. Netflix speeds typically average only 3ish MBPS...so something else is at play.

Likely some sort of QoS being triggered within my router.
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb
It could be a badly configured device or the type of stream you are selecting. Netflix does have some 4K HDR streams that need relatively large slices of bandwidth.
Photo of turtlepower

turtlepower

  • 1,066 Points 1k badge 2x thumb
Right.  The cost to provide service doesn't vary as much, even though there might be big differences in speed.  Rural areas still require modems, switches, routers, and so on, just like urban areas.  So the costs aren't a whole lot different, whether it's a rural area or in Winnipeg.

Think of a wireless router.  If you are standing right beside it, you get pretty good signal and speed.   If you're 100 feet away from it, your signal and speed is not as good.  In both cases, it costs the same amount of money to buy the router and connect it to the network, even though the speed may vary.  This is similar to internet service in urban vs rural locations.
(Edited)
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb
Density of customers matters though. In a new urban development you have 50' frontage. In a rural area you might have a 300' frontage. This means for the same run of cable you have 1/6 t potential revenue. MTS does charge a little more in rural areas but not to th same scale it's costs go up.
Photo of joyce Dietrich

joyce Dietrich

  • 428 Points 250 badge 2x thumb
Yes but in rural areas where you spend up to $500.00 for a booster (that's our router) and it worked well for 2 years and now the signal won't stay connected? What's with that. No cable in the ground to cost MTS . We're paying to try and get that signal and MTS is selling the boosters in their stores and telling us that it will be wonderful! Not. Very frustrated.
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb
Sorry for the confusion as the other posters have been talking about high speed, wired service.

To my knowledge MTS owned stores aren't selling boosters but franchises operating MTS stores might. Wireless towers can have directional service which can be changed. The other piece is that a tree growing taller could block out signal. If you are in an area where a booster is needed to get service keep in mind it is already on the edge or even outside of the coverage area. MTS has offered to look at the signal pattern of other customers and would likely for you as well. There is only so far they can take things though with troubleshooting privately owned boosters.
Photo of Mitch Fontaine

Mitch Fontaine

  • 394 Points 250 badge 2x thumb
At this point, after talking with neighbors and people from pine falls and hearing their stories on the internet issues. I have decided to make a complaint about it to the CCTS. CPRS, and i will be planing to hold a workshop with computers open so people can come file complaints against MTS internet service and also their throttling of speeds both on home internet service and phone service. On the specific word of "unlimited" profit business or not, shady tactics and dishonorable practices against ones own paying customers is not right, people are paying a lot of money for sub par internet speeds in rural Manitoba and also cellular data. The cellular data complaint will be to remove the word "unlimited" from all campaigns, that offer it but don't abide by it. As for the internet service it will be to remove the words "highspeed" when mentioning anything below 10mb 
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb

Your time would be better spent organizing that same group of people to put pressure on your local government to have conversations with MTS on how service can be upgraded in your community.

Often part of the issue in rural Manitoba is there are large gaps between the level of service provided and the level of service expected, and the cost of providing service and the cost people are willing to pay for the service.

In defense of MTS, it is clear in their marketing that it is the [b]volume[/b] of data that is [b]unlimited[/b] not the speed. The High Speed Internet residential plans have always been marketed as provided speed "up to" a determined value.

On the cell side, any claim of regarding the use of "unlimited" is likely to be found to lack merit as the contract every customer signed clearly, and in plain language, outlined that the plan was in fact subject to a Fair Use Policy and that the customer accepted it at the time of purchase.

In terms of the wording "high speed", unlike other countries which have put measurable criteria on what can be marketed with that term there is currently no such guideline in place in Canada. If you wanted such a guideline put in place in a meaningful and enforceable manner you would need to lobby the CRTC with your MP being a source to turn to for assistance.

Sure I would also like the dirt cheap and blazing fast fiber connections that other regions exist but I live in Manitoba and understand that unless some large, private company wants to back those network upgrades here like they have elsewhere that is a dream that is unlikely to happen. Until then I will continue to be happy with the compromise on speed and cost for my services.

Photo of Tennille

Tennille, Social Media Coordinator

  • 15,524 Points 10k badge 2x thumb
Hi Mitch, Regarding the use of the word 'unlimited' in data based cellular campaigns we do not use that word in any wireless advertising. It was used in the past but no longer.

Tennille