How long does it take BellMTS to upgrade Internet speeds on Promotions?

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  • Updated 3 months ago
I know that I can contact BellMTS and ask but thought I would post here in case other customers have the same problem right now.

I had the BellMTS telemarketing contractor contact me one week ago and offer me a free upgrade in my internet speed for 6 months and said that it should be done in a day or two.

As of today its now a week I was wondering if BellMTS was having issues upgrading?  I am serviced out of Gateway if that makes any difference.
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Clifford Lewis, Champion

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Posted 3 months ago

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JG, Champion

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It sometimes depends on what you had before the upgrade. Maybe they put through the order on the back end, but should have rolled a truck to swap equipment and/or add pair bonding. Or maybe the upgrade went through on the billing side, but provisioning wasn't changed.

Also, many people don't notice a difference if they're using 2.4 GHz wifi. I've even had people say it was slower after they upgraded!
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Clifford Lewis, Champion

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No truck roll /bonding required  required as I have had the promo before.  As far as I know all  they did back then was remotely change the logon in the  pace box from userid.res1.mts.net to userid.resc.mts.net  to upgrade the account
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Megan, Official Rep

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Hi Clifford, 

We're sorry to hear that your speed increase hasn't taken place. It definitely shouldn't take this long to process that request through our systems. If you'd like to email us your Full name, Account number, and Service address to community@mts.ca I can take a look into the account to see what's happening.

Thanks! 
Megan
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Clifford Lewis, Champion

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Thanks Megan  email sent.
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Clifford Lewis, Champion

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The promo is up this morning thanks for checking into it for me Megan.