How do you, MTS, justify roaming charges for travelers and residents that are close to the USA boarder yet never step foot out of Manitoba?

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
How can you justify US roaming charges for travelers AND residents that are close or live close to the US boarder yet are still in Manitoba.
My husband works in Sprague, Manitoba and cannot use his phone (which is a problem as I am 28 weeks pregnant and on sick leave due to health issues. Therefore reaching him is a problem and basically impossible unless we pay the extra amount). I phoned MTS to ask about this and was basically told "tough." The Nice Lady I spoke to (thank you for being nice, and for understanding as she went through this with her husband as well) said to buy a US plan for texting and/or phone minutes that would cost between 30 and 60 dollars EXTRA each month. So every month, on top of my plan would be between 95 and 115 dollars PER PHONE.
On top of all this, the Nice Lady I spoke too said that MTS is "trying" to get the RESIDENTS of Sprague on special plans so they do not HAVE to pay these extra charges. ARE YOU KIDDING ME!?
MTS, you are charging people extra per month because they live in an area of MANITOBA where YOU should have put up a tower? This seems ridiculous!
If your name stands for Manitoba (M) Telecom (T) Services (S) should you not be covering all your bases? These people live in Manitoba and have to pay US roaming charges. Does this sound fair/logical to you?
Sorry if i come off a little strong, but everything about this is frustrating and my husband is only working there weekly...I cannot imagine having to live there and deal with this unfairness everyday. Things need to change...
Photo of Leah Simmons

Leah Simmons

  • 150 Points 100 badge 2x thumb
  • frustrated and cheated

Posted 4 years ago

  • 2
Photo of Jessica

Jessica, Alum

  • 15,316 Points 10k badge 2x thumb
Official Response
Hi Leah,
Unfortunately, coverage is a challenge in some parts of Manitoba and Sprague is one of those areas. Areas that have less infrastructure, are more remote, or are less populated are costlier for us to provide service to. While we would love to cover 100% of Manitoba, it's not practical. Some areas are just too sparsely populated to make it feasible. We are constantly expanding and improving our network however, and we try to set priorities based on the needs of Manitobans as well as sound business principles. 

There are ways to avoid unwanted roaming charges when in areas close to the border by changing your settings within your phone to only work on the MTS network. Changing this network setting varies by device. If you require assistance on changing it, let me now what type of phones you have and we can add some instructions. Note that changing these settings will impact your coverage.